Rifle Scopes Who has had to deal with Kahles for scope repairs?

GIXXER2000

GIXXER2000

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    • Aug 5, 2013
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    Bullhead City ,AZ
    #1
    I had my 624i elevation turret not go on to it second revolution and the red indicator won't pop up. I think it's locked up inside some how. Any information on your experience get a scope fixed would be great.

    Thank you
     
    #3
    Thanks Mountic not what I wanted to hear. I am going to contact them Monday. I have used S&B service and it was great. Jerry really knows his stuff when it comes to repairing scopes. I am going to Shot Show so I guess I can see if that help talking to them there.
     
    #4
    GIXXER2000 said:
    Thanks Mountic not what I wanted to hear. I am going to contact them Monday. I have used S&B service and it was great. Jerry really knows his stuff when it comes to repairing scopes. I am going to Shot Show so I guess I can see if that help talking to them there.
    Click to expand...
    Take the scope with you, and maybe hand it off to them there... Might help expedite the process if you hand it off direct...
     
    #5
    On todays episode of people post the dumbest things… LOL

    Yeah, don’t take the scope with you to shot and hand it off. First of all, they don’t want to deal with bringing more back from shot show than they brought and they don’t want people dropping warranty shit off at a trade show showcasing products. Waiting two weeks to hand it to someone at shot who is not the warranty department and who has to get it back from shot and deal with all the other stuff plus that is absolutely not going to be faster than just shipping it back to the warranty department. Chances are if you get an RMA Monday it will be to Kahles by the end of the week and probably even land in Austria before shot.

    When I had to send my 624 in it took a while, I believe around 6 months. Part of the reason I sold the thing.
     
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    #8
    Up till yesterday it had been a great scope no issues tracking was flawless and I like the glass. I will get it boxed up so I can get it sent out Monday. I guess that will start the clock ticking...lol
     
    #9
    Pretty much the same thing here. I had a K16i that wouldn't track and went in for repair. I don't recall the exact amount of time it took but I know it took a while. Pretty sure it was 3-4 months.

    CM
     
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    #10
    Well sent my K624i off UPS today so I guess the clock is ticking. When I spoke with the repair department they said they are working on cutting down repair time. Hope that's true. I do have a back up scope it's Eotech Vudu 5-25x56 I will be using.
     
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    #12
    I have twice. Took a few months each time but they repaired them well and there were no issues.

    They also replaced an optic with a brand new one with a reticle of my choice because of a "flaw" they found so that was pretty nice of them.


    I've had fairly good experiences honestly other than the lead times. We are all spoiled a bit by vortex just casting some black magic shit and materializing a scope in front of you.
     
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    #14
    Dead K16i, took 3-4 months. Optic that came back failed, 3 months, replaced with a new one. I sold it.

    Glass / IQ was great, I don’t know how anybody serious could use or recommend them based on the ratio of cost to durability I experienced.

    Service was kind and on top of it, shipping back and forth to Europe did not help accelerate the timeline.
     
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    #15
    sent my K624I in for the coating flaking off inside the tube, and getting stuck on the glass. it had to go to Swarovski then they batch out a bunch of warranty to work to Austria (or gernamy I cant remember) for the repair. during convid19 so it was about 4 months I think. the rep from swarovski was great. he emailed me with updates in where my scope was in the processing line all the way from New Hampshire HQ till it was back to my door.
     
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    #16
    redneckbmxer24 said:
    On todays episode of people post the dumbest things… LOL

    Yeah, don’t take the scope with you to shot and hand it off. First of all, they don’t want to deal with bringing more back from shot show than they brought and they don’t want people dropping warranty shit off at a trade show showcasing products. Waiting two weeks to hand it to someone at shot who is not the warranty department and who has to get it back from shot and deal with all the other stuff plus that is absolutely not going to be faster than just shipping it back to the warranty department. Chances are if you get an RMA Monday it will be to Kahles by the end of the week and probably even land in Austria before shot.

    When I had to send my 624 in it took a while, I believe around 6 months. Part of the reason I sold the thing.
    Click to expand...

    my buddy had his scope damaged at the grind and there was a damn Swarovski rep THERE and he wouldn't touch it and barely looked at it. just gave him a business card and went through the same process everyone else does. they were a major sponsor. I assume they weren't expecting to have to do field repairs on shattered glass.
     
    #17
    Annex Defense said:
    Dead K16i, took 3-4 months. Optic that came back failed, 3 months, replaced with a new one. I sold it.

    Glass / IQ was great, I don’t know how anybody serious could use or recommend them based on the ratio of cost to durability I experienced.

    Service was kind and on top of it, shipping back and forth to Europe did not help accelerate the timeline.
    Click to expand...
    My experience with my k16i units has been the opposite, while one of them is a safe queen just due to my time, the other two have been beaten to SHIT and Ive only had one failure and it was certainly me javelining the gd thing into a rock once.
     
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    #20
    Annex Defense said:
    Dead K16i, took 3-4 months. Optic that came back failed, 3 months, replaced with a new one. I sold it.

    Glass / IQ was great, I don’t know how anybody serious could use or recommend them based on the ratio of cost to durability I experienced.

    Service was kind and on top of it, shipping back and forth to Europe did not help accelerate the timeline.
    Click to expand...

    What happened to your K16i?
     
    #21
    TheMammoth said:
    My experience with my k16i units has been the opposite, while one of them is a safe queen just due to my time, the other two have been beaten to SHIT and Ive only had one failure and it was certainly me javelining the gd thing into a rock once.
    Click to expand...

    Same. I dropped one onto a tile floor from 6ft up, landed square on the front objective. Didn't even lose zero, not a scratch on it. Over the next 2 years it was bonked and banged on all sorts of things, no issues.
     
    #24
    GIXXER2000 said:
    I had my 624i elevation turret not go on to it second revolution and the red indicator won't pop up. I think it's locked up inside some how. Any information on your experience get a scope fixed would be great.

    Thank you
    Click to expand...
    I had the parallax knob go south on my 6-24. They had to send it back to Austria for repairs. I think I had it back in 5 weeks after I sent it out. They fixed it perfectly for no cost
     
    Last edited:
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    #32
    My illumination went dead on a Kahles 3-18x50. I shipped it just before Christmas, and I have the scope back in roughly 2 months. It goes through Swarovski in Rhode Island.
     
    #33
    I have my own repair thread I updated but I wanted to add it here since the thread title is more specific to Kahles repair service.

    Just got my K16i back from Swarovski/Kahles. I shipped it on 9 APR and received it back 27 JUN, so 11 weeks and change door to door. That puts the time estimate right in the window of 10-12 weeks.

    Along with my reported issue (loose eye bell), they went through the whole thing and it seems like I pretty much have a new scope other than the housing, so fantastic customer service from Swaro/Kahles.
     
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