We’ve noticed an increase in customers reporting a malfunction with our RRS-Lock™ indexing pin on the following Products:
All product information, points of contact, and shipping instructions related to this issue can be found in our official announcement , HERE, but the key points are:
We at Really Right Stuff, LLC believe in our products and strive to make the best gear on the market. We apologize for the inconvenience this issue may cause your product support teams, and hope this provides you all the information needed to best answer your customers questions or concerns.
If you have any unanswered questions, please don’t hesitate to reach out.
- Anvil-30 ARC
- SC-ARC
- ARC-LR
- BH-30 SCR
- BH-40 SCR
- BH-55 SCR
All product information, points of contact, and shipping instructions related to this issue can be found in our official announcement , HERE, but the key points are:
- The primary symptom of failure is the indexing pin being ejected from the clamp body.
- This does not impede the clamp’s overall functionality and does not pose any risk to the items being secured by the clamp.
- All customers, regardless of warranty status or proof of purchase can send in their above products for modification by us directly.
We at Really Right Stuff, LLC believe in our products and strive to make the best gear on the market. We apologize for the inconvenience this issue may cause your product support teams, and hope this provides you all the information needed to best answer your customers questions or concerns.
If you have any unanswered questions, please don’t hesitate to reach out.
