Good morning all. I sent in a B25 for warranty service. It was received at the factory on October 15th. Prior to this, I had never had a problem with getting ahold of tech support or customer service by phone or by email. I always had a response withing 24hrs. They suggested a 4-5 week turn around for the repair. Its been 7 now and I have not been able to get ahold of anyone, by phone or by email. Has anyone heard anything about the company in general recently?