I ordered a Manners stock from a vendor, and it arrived with some damage to the front end. The shipping box was in pristine shape and to my untrained eye it looked like it may have left the factory that way, so I pinged Tom here via PM with some pics and just let him know he had one that may have slipped by QC and that I would work with the vendor to get it returned.
Tom called me on Friday evening after looking at the pics, while prepping for a show in Atlanta and the blizzard this past week bearing down on KC. He walked me through why he thought it probably was shipping damage, perhaps on the way to the vendor, and refused to let me go through the somewhat slow process of working a vendor return. He pulled the same stock they had ready to go up in their online store and had it UPS'd to me this week, with a label to return the damaged stock directly to him.
Thank you @tmanners for the excellent customer service, and taking the time to work a customer problem that wasn't necessarily on you to handle.
Tom called me on Friday evening after looking at the pics, while prepping for a show in Atlanta and the blizzard this past week bearing down on KC. He walked me through why he thought it probably was shipping damage, perhaps on the way to the vendor, and refused to let me go through the somewhat slow process of working a vendor return. He pulled the same stock they had ready to go up in their online store and had it UPS'd to me this week, with a label to return the damaged stock directly to him.
Thank you @tmanners for the excellent customer service, and taking the time to work a customer problem that wasn't necessarily on you to handle.
