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Sgt Of Arms Issues

C

Clayt6499

Sergeant of the Hide
Full Member
Minuteman
Supporter
May 28, 2018
211
31
Columbus
#1
So I wanted to see if anybody has dealt with Sgt Of Arms since the start of 2024. I have had a barrel on order from them since January 31 of 2024 and was given a 12-20 week lead time. Which I was fine with. Obviously we are over double that and then some. I checked on it a few times once it got over the estimate and got told about them moving barrel work in house and that setting them back a few weeks and I understood. So I’d call 1 time a month ish to see what the status was and got a new excuse every call. Now as of the last 3 months it has become nearly impossible to get them to answer the phone, they will not return voicemails either. Their website is automated and they don’t respond there too. I was finally able to get somebody to answer Monday and voiced my concerns. I was assured I’d get an answer on my order and the status by end of day. I have still not heard back and tried calling again yesterday and left yet another voicemail. I have tried calling quite a few times today and different times and still can get anyone to answer. Has this been the experience with anyone else lately? I know Eric is supposed to be a great guy and all and the company has a great quality track record, but this customer service is inexcusable and was curious if other people have the same issue.

TLDR:
Sgt of arms customer service is nonexistent and it makes me question doing business with them especially considering the fact that I wasted an entire year waiting on a product I still have yet to receive.
 
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#3
The only things I buy from them is the arca handguards, ordered one of the handguards around the first of the year and it took a month or two to get it. 12 months for a barrel, I would cancel the order and get a refund.
 
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#4
I just ordered one of their ARCA handguards on 11/13 and in the website it said it would ship on or after 11/19. It shipped on 11/19. I did notice that the number and address on their website is different from the number and address that was attached to the initial purchase confirmation email.
 
#5
the handguards don’t seem to be an issue. From what I’m reading this is either full rifle build or barrel issues. Update, I finally got a phone call back, got told they could offer me a different product than I ordered instead (if I wanted that I’d have ordered that) or they needed to order a blank for my barrel. So in 10 months you don’t even have a blank for me? After I was told at one point the barrel had been profiled and was just waiting for chambering and shipping as one of the excuses. I requested a refund. Hopefully I get that back in a timely manner. But honestly I don’t have high expectations at this point.
 
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#7
FJS said:
Did you get your refund?
Click to expand...
I did finally get my refund on December 4th. I requested it on November 21. I wish it had never come to this but it seems to be Par for the course on people getting either full builds or barrels done by them. I know they had some issues with moving their barrels in house and falling behind because of that, but this was way more than that. I won’t tell people how to spend their money, but I do want anybody else to understand what they are possibly getting into dealing with them.
 
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#8
jetjock07 said:
I just ordered one of their ARCA handguards on 11/13 and in the website it said it would ship on or after 11/19. It shipped on 11/19. I did notice that the number and address on their website is different from the number and address that was attached to the initial purchase confirmation email.
Click to expand...
I ordered a handguard 1 day after you and have not received it yet. Emailed last week, left a voicemail today. Getting close to initiating a chargeback. No reason for this kind of service.
 
#10
JaoeyP said:
I ordered a handguard 1 day after you and have not received it yet. Emailed last week, left a voicemail today. Getting close to initiating a chargeback. No reason for this kind of service.
Click to expand...
That sucks. I received mine. Great looking handguard. Now if Aero will just send me my upper that was ordered almost a month ago
 
#13
I'm in the same boat as a lot of you guys !! I ordered a in stock 17.5 handguard on December the 16th , it still hasn't shipped and they don't answer the phone, text or emails. I know some of you guys are out more money than me , but their customer service sucks !! At this point I want my money back and be done with them !!
 
#14
This thread is almost identical to the aero thread.

2a industry seems to be the only one that consistently uses their customer base for interest free short term cash loans.

Can’t imagine any other market segment where they treat their customer like a nuisance and communication and logistics like a complete after-thought
 
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#16
Custom boat builders do the same thing, even on less expensive boats. Had one want me to leave a deposit of 50% of the total boat/motor/electronics package when he was just welding an aluminum jet sled. His boat and trailer were less cash than the outboard, and he quoted 12 months lead time.
 
#17
Update on my order from Sgt of Arms , after multiple attempts to get in touch with them , I finally got email conversation and was able to cancel my order and get a refund process started . And the sorry b*****ds charged me a 10% fee for canceling a order they never processed or shipped !! Oh well I guess it was a $32 lesson of who to deal with and who not to deal with . I'm sorry for all of you guys that have standing orders with them and wish you the best of luck . But I will never consider ordering from them again!!!
 
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#18
I've got a cousin that it's in the same boat. Ordered a complete build in May last year. Was told the same old song and dance of 9-12 weeks. Was told about the barrel issues and that it would take an additional 6-9 weeks which is now months and months past that updated timeline. He was calling and emailing every day for a few weeks and never once received a reply. Still have no idea what is going on with his rifle at the moment and from what I heard they have been waiting on 6mm blanks for the past 7 or so weeks. This is my cousin's first experience with ordering anything custom/high-end and I hate that this has been his first experience so far.
 
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#19
Having the same issue! Ordered a complete rifle on February 16th, 2024. Was told the same thing 9-12 weeks, then barrel issues so 6-9 weeks. Then finally in October I was told it would be finished in 4-5weeks. Then couldn't get ahold of them at all. On December 18th I finally heard from them that the profiler had a part break and it took longer than expected to get it fixed. Was told my barrel should be back around the first of the year. I've been trying to reach out the past 2 weeks and nothing again. Getting very old.
 
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