Feedback Gunbroker contact

Desert Rat

Private

Full Member

Minuteman

Nov 18, 2017

183

49

Oct 19, 2021

#1

• Oct 19, 2021

• #1

I’m not sure if this is the right area to post this but I’ve been trying to get a hold of gun broker because I got my credit card stolen and I need to update them with a new one and it says my account is under review because they tred to charge the old credit card For the taxes from previous sold items.I get the same generic email over and over again saying to go into the account settings to change the credit card but it doesn’t allow me to do that because it just sends me to the page to contact customer service so it’s the same vicious circle over and over again. Anybody have any idea how to contact these guys other than that?

 

deadeye

Sergeant

Full Member

Minuteman

Dec 15, 2001

292

15

64

Watkins Glen, NY

www.darkeaglecustom.com

Oct 19, 2021

#2

• Oct 19, 2021

• #2

Desert Rat, you should be able to go to the "make a payment page" and see what is owed and make the payment bringing your account current. It has a place to add a credit card as well. The link is: https://www.gunbroker.com/billing/PaymentForm

It will ask you to sign in first from that link then take you to the page for payments.

 

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Reactions: Desert Rat

Desert Rat

Private

Full Member

Minuteman

Nov 18, 2017

183

49

Oct 19, 2021

#3

• Oct 19, 2021

• #3

Yeah it still takes me back to the account locked page

 

deadeye

Sergeant

Full Member

Minuteman

Dec 15, 2001

292

15

64

Watkins Glen, NY

www.darkeaglecustom.com

Oct 19, 2021

#4

• Oct 19, 2021

• #4

Found this on a really old forum page:
fax 770-573-3671 or email it to CSFAXgunbroker.com

All I find on their site is this:

GunBroker.com Contact Information​

GB Help
Updated 3 days ago

If you have any questions about our privacy statement, the practices and/or your dealings with the GunBroker.com site, you can contact us at the following address:

GunBroker.com
PO Box 2511
Kennesaw, GA 30156
We do not currently offer telephone support. Please email us at [email protected] or submit your question from the help page.​

 

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Reactions: Desert Rat

Desert Rat

Private

Full Member

Minuteman

Nov 18, 2017

183

49

Oct 19, 2021

#5

• Oct 19, 2021

• #5

Hey I appreciate it you guys! again this is a great source of information so your advice and help is much appreciated

 

Ram4402

Sergeant of the Hide

Full Member

Minuteman

Apr 28, 2020

135

224

Maine

Oct 19, 2021

#6

• Oct 19, 2021

• #6

I had GB lock my account for trying to pay my taxes. I had to email them about a dozen times. My last email I did say that I was trying to pay my required remittance and it was unlocked within minutes. I don't know if that was the reason they were looking for or if I just annoyed them enough... either way it worked.

 

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Reactions: Desert Rat

jrhtx

Sergeant

Full Member

Minuteman

Supporter

Feb 4, 2006

998

864

TX

Oct 19, 2021

#7

• Oct 19, 2021

• #7

It may take 2-3 weeks for them to get back with you.

 

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Reactions: Desert Rat

A

a.ribelin

Private

Full Member

Minuteman

Nov 22, 2006

112

26

East Valley-Phoenix area

Oct 20, 2021

#8

• Oct 20, 2021

• #8

Gunbroker customer service is horrible. Took several weeks to get a simple problem fixed and too many emails.

 

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Reactions: Desert Rat and Parkerized

O

Oldloser

Major Hide Member

Full Member

Minuteman

Feb 20, 2021

1,385

1,589

Texas

Oct 20, 2021

#9

• Oct 20, 2021

• #9

Paid my taxes and fees yesterday. No issues. Can’t comment on customer service. Hope you get it resolved.

 

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Reactions: Desert Rat

W

WosaDom

Private

Minuteman

Jul 28, 2023

1

1

Canada

Jul 28, 2023

#10

• Jul 28, 2023

• #10

Desert Rat said:

I’m not sure if this is the right area to post this but I’ve been trying to get a hold of gun broker because I got my credit card stolen and I need to update them with a new one and it says my account is under review because they tred to charge the old credit card For the taxes from previous sold items.I get the same generic email over and over again saying to go into the account settings to change the credit card but it doesn’t allow me to do that because it just sends me to the page to contact customer service so it’s the same vicious circle over and over again. Anybody have any idea how to contact these guys other than that?

Click to expand...

Contact GunBroker customer service for credit card update, but account under review due to old credit card charge attempts. Generic email suggests changing card in account settings, but unable to do so, leading to a loop. Seeking alternative contact methods.

 

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Reactions: Desert Rat