A shout out to Zeiss

[Maggot]

I purchased a Zeiss S3 3x36x56 milr from a member here, @Macirish received it, pretty quickly. We were dealing with 3 days of rain and tornado warnings so i didnt get to the range for several days. When I did I got the elevation set, no problem. Went to set the windage and found the torx wrench broken off in the socket, see photo. I complained to the seller and he said I must have broken it and refused to give me a refund. I returned it to Zeiss and they're fixing it under warranty. Thanks to a quality company for a quality scope and great customer service.

 

[Covertnoob5]

Dang that sucks! Glad they’re taking care of it tho. Where did you have to send it for repairs?

 

[Maggot]

Dang that sucks! Glad they’re taking care of it tho. Where did you have to send it for repairs?

Their repair place in Hebron Kentucky. Really quick turn around. I love the glass on this scope.

 

[Covertnoob5]

Awesome!

 

[frankxtc]

Zeiss service is amazing.
I dropped my 20+ year old Diavari Z on concrete, jammed the Diopter adjustment.
I sent it to Germany, free repair, even though I was at fault.

Son's Zeiss Diascope spotting scope went dark, never dropped or abused.
Same deal, repaired free.

 

[Maggot]

Zeiss service is amazing.
I dropped my 20+ year old Diavari Z on concrete, jammed the Diopter adjustment.
I sent it to Germany, free repair, even though I was at fault.

Son's Zeiss Diascope spotting scope went dark, never dropped or abused.
Same deal, repaired free.

They've got my business.

 

[Hickswr]

Let us know when you get it back from Zeiss.

 

[Maggot]

Let us know when you get it back from Zeiss.

Will do, I'll post a photo, Thanksday will slow it down but I should have it next week.

 

[tlsmith22]

Great to hear that, they are usually good folks at Zeiss CS.

 

[YBPS]

I purchased 10x42 Victory RF binos and lost them on the first hunt. I called my rep to re order another pair. He asked why, I told him because I was an idiot and lost them. He called back a few hours later and zeiss agreed to send me new set for 50% off.