I know that AAC has gotten some bad reviews with its customer service etc but, I have to say my first experience with them was a good one. I sent in a AAC SD 7.62 for a new latch. I called them up, they sent a work order along with pre paid postage. It took 2 week total from the time it left my house. It’s fixed and they even repainted it where it’s been chipped. Can’t ask for much more than that