Aero Precision Customer Support

[Hondo64d]

Does anyone know how to talk to a live customer support person at Aero Precision? Aero Precision charged my card two weeks ago for an order I placed by phone. I have not received my order, or verification of that order other than seeing a charge against my card. I have spent, literally, hours on hold with no answer and have waited over an hour for assistance via their online chat with no response. I have submitted multiple support tickets with no response.

Anyone have contact info that will get me to a real person?

Thanks,

John

 

[Hondo64d]

Someone did actually respond on Facebook Messenger. That was the only method I was able to get a response from. Problem resolved.

John

 

[TDWilson]

Their marketing and sales divisions are excellent. Their fulfillment and shipping divisions are going to cost them business. I don’t much like ordering and paying for something that is “in stock,” and then not receiving the goods over a month later.

They have a contact phone number, but the poor bastard answering the phone can’t tell me a damn thing about my order. I’m probably done ordering gear from that company.

 

[Jsp556]

Never ordered anything directly from Aero since you can usually find it cheaper somewhere else.
Arm or Ally and PA always seem to have their stuff in stock.

 

[Kimber.204]

I ordered a lower on Black Friday and never got any word about it, even though it was in stock.
I used the contact form on the website earlier today and then this afternoon I got a message stating my order had shipped.

I doubt that was a coincidence, but I assume they just had a big backlog.

 

[Green461]

Sadly its everywhere, we're still in that "nobody wants to work" era and those that do dont care, are DEI hires, or are just warm bodies. Things are slower, orders are f"d up, getting a hold of someone is a pain in the azz, and then if you do, them knowing how to help you is a like passing an act in congress...as the alphabet is complicated enough for them. All we can do is hope it gets better.