I ordered an AR-15 lower parts kit and ACT trigger, and it's been three weeks now, and the the order hasn't changed, even after contacting them multiple times. Is this normal, and I'm being a PITA, or is this extraordinary for a product that is listed as "in stock"?
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ALG Defense...
- Thread starter joelinux
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I believe so. Great products at a good price, but their (aka Geissele) order fulfillment is a little slow. especially after holiday/promo sales.
When you checkout on their website it does say that all orders placed after their Blarck Friday at full price will ship before the orders placed during their Black Friday sale and will ship within 3-5 business days.
So yes, I would be bugging them about getting your order shipped to you. They were more than happy to take your money immediatly and give you a time to ship and they have missed their own stated deadline. Why is it accepted to have a company take your money when you order but then not get your order shipped out immediatly or even when they miss their own deadline?
So yes, I would be bugging them about getting your order shipped to you. They were more than happy to take your money immediatly and give you a time to ship and they have missed their own stated deadline. Why is it accepted to have a company take your money when you order but then not get your order shipped out immediatly or even when they miss their own deadline?
Their website just updated. Trigger is on its way. Thanks for the encouragement.
I hope you're right and it leaves their warehouse tomorrow and not for another week.
Agreed that their trigger is worth the wait and is dang nice for a battle rifle. Put one on an SBR'd lower and was pleasantly surprised at smoothness. Good pull weight for duty use and hunting. Good upgrade from stock milspec triggers for the lettuce they ask for it. What're you putting it in?
Semper Fidelis,
Aaron
Semper Fidelis,
Aaron
Ar-15 build I'm making. I didn't want to, but Beto said he's coming for them, and I realized I didn't have anything for him to grab.
I just got my black friday order on Monday. I made a BF order 2 years ago and it was the same wait so I just place the order and it gets here when it does. The savings on the rail was worth it.
Usually when the govenment says you don't need something is when you need it the most. Cliche I know but it's true.
So when Robert Francis O'rourke told me he was going to come for my ARs I decided to build two more.
it’s cool they can poke fun at themselves and be open and honest w/ their customers. Pretty upstanding company and they seem to prove that many times over.
Sorry but I don't think they're any of those things. Telling your customers that the reason you're not getting your order in a timely manner because your shipping department is small but the reality is it's because you're putting those customers that bought during a sale at the end of the line behind people who paid full price is not being either open, honest or an upstanding company. And I doubt they have a small shipping department either. LOL And I don't think that picture is making fun of themselves but those people that bought stuff over Thanksgiving thinking that their business was valued when it's actually not.
So we'll just have to agree to disagree on that.
Well Joe, if you're talking about a custom product like the Bartlein barrel I ordered then you're correct. But that's not what we're talking about. We're talking about products that are normally available mass produced items that you can buy at any number of places. So why should it be taking so long for Geissele to be getting all these orders out?
Why were they selling out of stock merchandise but not telling them it was out of stock? Why are they not shipping out orders in the order in which they were received? Why did Bill Geissele himself lie and say that the delay would be because their shipping department is so small instead of the truth which is orders placed after the sale that were at full price would be pushed to the front of the line and shipped first within 3-5 business days? Why did they charge people immediately instead of waiting until their orders shipped?
Sorry, but if you call that an honest and upstanding company with great customer service then so be it. But I don't and won't do business with companies that have those kinds of policies.
Why were they selling out of stock merchandise but not telling them it was out of stock? Why are they not shipping out orders in the order in which they were received? Why did Bill Geissele himself lie and say that the delay would be because their shipping department is so small instead of the truth which is orders placed after the sale that were at full price would be pushed to the front of the line and shipped first within 3-5 business days? Why did they charge people immediately instead of waiting until their orders shipped?
Sorry, but if you call that an honest and upstanding company with great customer service then so be it. But I don't and won't do business with companies that have those kinds of policies.
*shrug* there are any number of reasons.
Seeing as ALG Defense/Geissele is used to outfitting militaries and their distribution channels, it COULD be that their production schedule is dedicated to the production runs to those customers first, and retail second.
It could also be that what keeps their costs so low is that, rather than invest in a hyper-efficient shipping system, it's a person named Ethel, who is 90 years old, and hard of hearing. So, all of our orders have to wait for Ethel to get around to sending it out. If Ethel has a cold, or her great-great grandchildren are in town, sh*t doesn't get done.
Or, maybe the local UPS driver is anti-gun, resents having to put it on the truck, so he delays and/or changes the routing to make sure you get it as far out in the future as possible.
Maybe the high quality is due to them offering sacrifices to the dark one for each trigger group, in a ceremony that takes two weeks, and requires a goat, a crayon, five candles, and the only non-virgin in a Pokemon tournament.
I highly doubt that the cause is because they are rubbing their hands in evil glee while twirling their mustaches and screaming, "f*ck those m*th*rf*ck*rs."
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