Wondering if anyone else has had problems with aero precision and poor customer support. It seems that they have a pretty positive rep so I am pretty surprised with my experience. Wall of text below but this has been my experience.
Abbreviated version: bought to sets of receivers from Aero, but they dont ship despites their promises. Is this normal for them?
I originally ordered a M5 308 upper/lower combo on July 1st as the price seemed to pretty amazing. The order went smoothly except when I contacted my FFL they said they had just received an order within the last week so their paperwork should already be on file. A quick email later and i recieved word from Aero that if they had recieved an order within the last month they should still be on file. No confirmation that everything is in place just that it should. My order was placed on Tuesday, so on Friday when I had not received the promised shipping notice, I contacted Aero again asking to verify that my FFL was correct.
The next monday, I received a reply stating that in fact my order had been delayed because the sets hadn't even been finished yet, and that they would arrive on Wednesday, when my order ship. I thought it was strange that nowehere on their website had they stated the sets hadn't been completed or that they were backordered. It seemed a little funny to me but given that this is a newer product, I figured that it would be par for the course.
Now wednesday came and as the first gift was meant as a gift for my father, I thought it might be cool to have one myself. With this plan I sold the bolt gun, and ordered a few parts to accompany the few left overs to finish a build of my own. I called to verify that my order had not gone through and that if i ordered that day, they would ship together that day so that I only had to pay for one background check. so order number 2 goes in on Wednesday July 9th, with a promise of both shipping that day. The rest of the week came and went with no shipping info.
Monday rolled around and i thought it was strange that i still had not recieved word from Aero. So I emailed and received another email stating that the uppers had not yet arrived from anodizing but would do so on Wednesday. Again this seemed strange as they had guaranteed me several days ago that my order would go out that day and now I learn that they don't even have the uppers. She assured me that all existing orders would be shipped by the end of this week.
Wednesday rolls around and I am a little antsy and maybe over eager, so I call that afternoon to determine if they had come in. The representative stated that they had and stated again all existing orders would "for sure" be shipped this week.
Friday afternoon I again got a little antsy and placed another call toe Aero. Again the representative said that my order was to be shipped that day and that it would take 5 business days to get to my FFL. In the past my local FFL has been less than snappy about internet sales, so I paid extra to expedite shipping under the condition that it would not cause a shipping delay. The representative confirmed with shipping that it would still ship that day and would be to my FFL in three business days. No shipping confirmation comes.
On Saturday, I send another email to customer service explaining my situation asking why yet again, the promised shipping day fell through. This morning, the representative from friday wrote apologizing that yet again my product had not shipped offering me a return of the shipping charge from Friday and a shirt. I wrote back stating that i would accept the return of the shipping as it had been conditional and refused the shirt as I would not wear their logo after this experience.
Now I know that every company has hiccups, but i really hate being lied to. Now I am kinda in a rock and a hard place, I had planned the whole budget around being able to acquire these sets for so cheap. So I have two boxes full of parts and still no recievers. Is this the type of customer support I should expect from Aero Precision? Am I over reacting? if in my situation would you just deal with it so you could finish both builds or get a refund and just finish one with a more expensive set from a competitor?
Abbreviated version: bought to sets of receivers from Aero, but they dont ship despites their promises. Is this normal for them?
I originally ordered a M5 308 upper/lower combo on July 1st as the price seemed to pretty amazing. The order went smoothly except when I contacted my FFL they said they had just received an order within the last week so their paperwork should already be on file. A quick email later and i recieved word from Aero that if they had recieved an order within the last month they should still be on file. No confirmation that everything is in place just that it should. My order was placed on Tuesday, so on Friday when I had not received the promised shipping notice, I contacted Aero again asking to verify that my FFL was correct.
The next monday, I received a reply stating that in fact my order had been delayed because the sets hadn't even been finished yet, and that they would arrive on Wednesday, when my order ship. I thought it was strange that nowehere on their website had they stated the sets hadn't been completed or that they were backordered. It seemed a little funny to me but given that this is a newer product, I figured that it would be par for the course.
Now wednesday came and as the first gift was meant as a gift for my father, I thought it might be cool to have one myself. With this plan I sold the bolt gun, and ordered a few parts to accompany the few left overs to finish a build of my own. I called to verify that my order had not gone through and that if i ordered that day, they would ship together that day so that I only had to pay for one background check. so order number 2 goes in on Wednesday July 9th, with a promise of both shipping that day. The rest of the week came and went with no shipping info.
Monday rolled around and i thought it was strange that i still had not recieved word from Aero. So I emailed and received another email stating that the uppers had not yet arrived from anodizing but would do so on Wednesday. Again this seemed strange as they had guaranteed me several days ago that my order would go out that day and now I learn that they don't even have the uppers. She assured me that all existing orders would be shipped by the end of this week.
Wednesday rolls around and I am a little antsy and maybe over eager, so I call that afternoon to determine if they had come in. The representative stated that they had and stated again all existing orders would "for sure" be shipped this week.
Friday afternoon I again got a little antsy and placed another call toe Aero. Again the representative said that my order was to be shipped that day and that it would take 5 business days to get to my FFL. In the past my local FFL has been less than snappy about internet sales, so I paid extra to expedite shipping under the condition that it would not cause a shipping delay. The representative confirmed with shipping that it would still ship that day and would be to my FFL in three business days. No shipping confirmation comes.
On Saturday, I send another email to customer service explaining my situation asking why yet again, the promised shipping day fell through. This morning, the representative from friday wrote apologizing that yet again my product had not shipped offering me a return of the shipping charge from Friday and a shirt. I wrote back stating that i would accept the return of the shipping as it had been conditional and refused the shirt as I would not wear their logo after this experience.
Now I know that every company has hiccups, but i really hate being lied to. Now I am kinda in a rock and a hard place, I had planned the whole budget around being able to acquire these sets for so cheap. So I have two boxes full of parts and still no recievers. Is this the type of customer support I should expect from Aero Precision? Am I over reacting? if in my situation would you just deal with it so you could finish both builds or get a refund and just finish one with a more expensive set from a competitor?
