Been unable to connect with Pulsar customer service for about 10 days now. On 12/21 I sent in a krypton battery because it was charging overnight and still not showing charged, even tho it was 80-90% charged to start. I've emailed and called customer service numerous times but can't connect with anyone. Noone returns my messages or emails. The phone number always goes to messaging, and noone responds to emails. Tracking shows they received the unit on 12/27. Is there another way to reach them? Thx.