Are you having an issue with an optic? An optic can lose its zero from taking it off a rifle, removing it from the mounts, shifting slots in a picatinny rail, improperly setting the zero stop, or even dropping it, I've done each and every one of those. The first symptom is that usually it's not hitting exactly point of aim, point of impact but that doesn't mean the scope is broken either.
If there's something wrong with the optic such as erratic shots on target that could also be attributed to others things so a process of elimination needs to occur going through things like action screw torque, bedding, ammunition quality, etc..until you get to the sighting system. If everything else checks out and nothing appeared to be wrong with the base screws, scope mount screws, then start looking at the optic.
Visually check the optic for dents, dings, or crooked parts, especially if the optic has been dropped. Rotate the elevation, windage, and parallax knobs to feel for any irregularities such as clicking as you turn the magnification ring, difficulties turning knobs, the image stays blurry, etc. If those items check out, lock the gun into something solid and run a tall tracking test of at least 10 mils and if the reticle stops moving while you're still getting clicks a worn out erector spring is usually the culprit. Worn out erector springs can't provide enough pressure to maintain contact with the knobs so you'll have issues maintaining zero, poor accuracy etc.
Depending on the manufacturer, the scope is repairable, the only issue being if the scope is discontinued or the manufacturer is out of business in which case options can be limited.