Battle Arms Development barrels and customer service – Caveat Emptor

pangris

I see infrared radiation
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  • Feb 25, 2006
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    LA/TX
    A long long time ago, before the wind, before the snow, Jim’s Firearms in Baton Rouge had a sale on some barrels. Oh, how I wish I’d kept walking.

    I have twin boys. They’re really lucky on almost every level you can be lucky, other than not being able to tan. Tiger Mckee, may he rest in peace, started training them when they were 10 years old. Tiger helped select and assemble their carbines around then – they are 14.5” .625 lightweight carbines, and actually served as the prototypes/proof of concept for the Katana line he put together back when. Craddock Precision made those barrels – they were turned down from stainless match blanks and could have ended up in a High Power rifle if I hadn’t asked for skinny and light, and the shoot like it to this day.

    As a multi time graduate of Thunder Ranch and Shootrite, the concept of two is one and one is none is so deeply etched into me that I… had identical twins. So it would make sense for them to have identical-ish rifles as well, particularly as they have gotten old enough to hunt at night – the plan was to build duplicates for their thermal and NV.

    So, I see these barrels at Jim’s. They were 14.5” .625, retail was nearly $600 for the naked barrel, but they were around $400 and I was feeling froggy as they appeared to be exactly what I would have spec’d. They were advertised as –

    “The Battle Arms Ultramatch Lightrigid barrels feature a proprietary barrel contour & fluting. 416r stainless steel and 1-8 twist lend themselves to a superior shooting barrel. Cryogenically treated, magnetic particle inspected, double heat treat stress relieved and with multiple points of inspection, these barrels undergo a rigorous quality control process. Barrels feature ½-28 muzzle threads, mid-length gas systems, dimpled for gas blocks, polished chambers, .625" od at gas block, M4 feedramps, and 6-groove, ultra-precision button rifling 14.5" barrel weighs in at 23oz. Barrels are made in USA: Battle Arms Development inc. Specs: 416r stainless steel barrel. Lightrigid proprietary barrel contour & fluting. 1:8 twist. .625" gas block dia. Dimpled for gas block set screw. 1/2-28 muzzle thread. Mid length gas system. Polished chamber. Polished m4 feed ramps. Proprietary in-house manufacturing process. High quality rifle barrels by Battle. NOT MADE FROM 3rd PARTY BLANKS (Emphasis mine) Manufacturer item ID: BADBBL145LR62.

    ^^^^ Just about all of that turned out to be bullshit, or a least yield bullshit results.

    I wasn’t in a rush – the barrels sat in a drawer until I picked up some neat sequential builder sets, etc ad nauseum, Christmas rolls around and under the tree are two new 556 carbines. Come January, we get to the range and it was immediately obvious something was wrong. In an effort to zero them, at 50, I was getting 2-3” groups. At 100, my first effort was over 6”. I didn’t even bother figuring anything else out that first trip as we were shooting other stuff, but the next range trip was purposeful to understand what was going on. I shot them side by side with 55, 62, and 75 gr ammo and had a Noveske and Craddock as controls. They were atrocious.

    I called Battle Arms and told the story. My initial point of contact immediately told me that they’d had a bad run from their supplier in that time frame and that it was possible they were defective. To their credit, they could have just told me to pound sand as they were not involved in the assembly, but they said to send them in.

    The next year of this story is a painful example of what not to do. I have over 75 emails back and forth, so I have the receipts as the kids say. I think it is summed up in the email I sent to George, the owner, which is partially redacted out of some human courtesy to not name employees –

    “Greetings sir. I'm writing to bring to your attention an ongoing warranty issue with some BAD Ultra Match 14.5" 5.56/.223 Wylde barrels.

    I'm aware that the general shooting public often has issues due to a lack of capability, training or competence. I'll briefly say that I sit on the board of the Louisiana Shooting Association, I've competed in various shooting disciplines and have been to many of the premier firearms training schools in the country. I have a ranch south of San Antonio where my sons and I regularly take game with wild hogs as our primary target species due to their impact. I said that simply to say I have a baseline understanding of the mechanics and capabilities of the 556 carbine, and I own many of them.

    I bought your barrels with the goal of building some ultra light night rifles. Your marketing materials stated they were made with, among other things -

    Proprietary in-house manufacturing process
    Not made from 3rd party barrel blanks
    Multi-point quality control inspection
    6-groove, ultra-precision button rifling for ultimate accuracy

    These were assembled for me by a gentleman with a track record of building capable High Power rifles. When we went to do the initial testing, the 50 yard zeroing results produced unusually large groups and at 100 we saw 6-8". A call to BAD led to me talking to XXXXX and XXXXX who asked some reasonable questions about bullet weight used etc. Ultimately I ended up shooting 55, 62, and 77 gr ammo out of them along side some other known barrels from Noveske and Craddock and the side by side led to me being told to send them in. XXXXX told me specifically that there had been a "bad run" due to some supplier issues, which seemed to contradict the "Not made from 3rd party blanks" but that's life, whether or not he was correct. XXXXXX said BAD would evaluate the barrels and replace them if they were determined to be defective.

    I sent the rifles in May of 2023. I always emphasized I wasn't in a rush as they were not immediately essential.

    On July 11, I got this from XXXX emphasis mine.

    "I took the uppers out to 100 yards on 4th of July. The grouping that I had on it was horrible, bad enough where I don't really want to show it.

    We're going to be replacing the barrels and I will be going back out this weekend to see if the new barrels are good.

    We're only able to test on our off days, so we're at the mercy of range availability. I do apologize for the delay, we want to get the results and the uppers back as soon as possible.

    Thank you,

    XXXXX"

    Rather than bore you with the other 45 or so emails that have gone back and forth since then -

    1) I do appreciate that BAD recognized the issue and said they would replace the barrels.

    2) We're approaching 8 months. While I wasn't in a rush, I did think we'd get to a resolution a little sooner.

    3) I'm on my 3rd point of contact with XXXXXX. He sent me some pictures yesterday with caveats I've heard several times from BAD employees - I'm shooting in high winds - I've also been told there is limited range access, they used ACOGs (I'm a big fan, but not for confirmation of precision capability), and for the second time I've heard it was done in their personal time/day off. He also used PMC 55 ball. The photographic results were underwhelming.

    I don't think it is unreasonable to say that if BAD is going to hold itself out as a premium barrel manufacturer, I'd expect the capability to test barrels in a controlled environment with match ammo. I don't know another way to test capability. I do know testing in 15-25 mph winds by a relatively new employee who has recently been taught to assemble guns - XXXXXX seems very nice and has been nothing but helpful, but he's also been honest about that - that isn't how I'd expect barrels to be tested.

    I own premium 556 barrels from Kreiger, White Oak, Shilen, Noveske and Craddock of various lengths and widths and I understand what they can and can't do.

    All I'm looking for out of this is - per your ad copy - "ultimate accuracy". That doesn't need to be .25 MOA, but the groups sent, tested with PMC in high winds is, to be blunt, laughable at this point.

    XXXXX asked me if the results he sent me were acceptable.

    I'm asking you the same question.

    Best,

    Pangris”


    The reply –


    Mr. Pangris,

    First of all, we apologize for the issues you experienced with our original batch of barrels. Also, the amount of time it took to resolve your situation is not acceptable in my book. As for the accuracy results, I consulted my team and reviewed the targets, it appears the targets had "multiple groups" on there which makes the grouping look much greater. I hardly noticed the black pencil/pen circle they drew on the targets to indicate groupings. If you didn't notice that then the groupings look like are 6"+, which is unacceptable. The actual grouping was about 1" to 2" with the PMC ammunition, which is decent for that grade of ammo out of a 14.5" barrel.

    However, for accuracy tests like this, we should be using Federal Gold Match, Black Hills, or some other Match Grade ammunition for true performance results. Also, shooting in high winds is not ideal. We should have waited for another day to do this when the wind was calmer. It was 25+ mph the other day but still no excuse to be testing in that condition.

    What I will do for you is the following:

    1. Make arrangements for a private indoor 100-yard range for controlled condition testing of your two uppers. This is not easy to find in Las Vegas so it is typically not an option for my team.
    2. We will seek out and purchase match-grade ammunition for your testing
    3. We will use a good optic for the testing, 6X, 8X or greater
    4. I will have XXXXX, an ex-military sniper, to do the testing.

    This way we will get the true accuracy potential of these two uppers/barrels. We will send you 3-shot and 5-shot group photos of the results

    Please give us a few days to get this done as it is also crunch time before the SHOT SHOW so the team is spread a bit thin.

    Thank you for your continued patience.

    Sincerely,

    George




    This is where I made the mistake of thinking George had this.



    “Sir, I appreciate your timely response.

    You don't need to do this before SHOT. I am not in a bind for these, I'm lucky enough to have plenty to get me through.

    Thank you for addressing this. Your solution sounds appropriate.

    Best,
    Pangris”

    I followed up a couple weeks after SHOT and got this reply –

    “Hi Paul,

    XXXX will follow up with you on this as soon as we can. The initial testing of the barrels in the indoor 100-yard range was not satisfactory to me. We contact the OEM manufacturer of these replacement barrels to work out something. Once we have new replacements and are able to prove their performance, we will contact you again to get these uppers back to you.

    Thank you.”


    I told him yet again – I’m not in a bind, glad you’re making sure they’re up to spec, blah blah blah. I checked in about every 30 days and got shined on. Fast forward to May, a new employee says the words – “Ballistic Advantage”. I write George a new email…


    George,

    I called in and spoke with one of your guys on Friday.

    He told me Ballistic Advantage was still in the accurizing process.

    I understood you weren't making this round of barrels as your original ad copy indicated the ones I originally bought - however -

    I'm familiar with the various grades and capabilities of barrels and makers out there, and Ballistic Advantage isn't the quality of barrel that was represented. I feel like that should be obvious on its face.

    Not to belabor the point of why I tried BAD's barrels, but in addition to being ultralight, they were supposed to be ultra accurate and manufactured as below. I knew that I couldn't custom spec them to that for the price point from Craddock, Krieger won't make them that skinny, Noveske doesn't make them to order so I tried yours.

    We're now months past when you got involved and approaching one year since the uppers hit your shop. They arrived May 23rd, 2023.

    To be frank, if you're going to put a second rate barrel in my uppers and ship them back - please do not do that. Life's too short to wonder if it was the shooter or the gun.

    I'd rather you send back my parts without a barrel and I'll go buy the quality level I was hoping for in the first place and will chalk this up to a life experience.


    I've emphasized all along that I appreciated BAD taking these in, and that I wasn't in a rush.

    Now I'm emphasizing that it has been a year and we don't run trash barrels. If you don't feel like I should get what I paid for or a very, very similar facsimile that is your discretion at this point. A year is long enough to solve a simple problem. Put first tier barrels in there, or don't put in anything at all.

    Whatever you're going to do, please do it soon and ship my uppers back - with or without barrels, assembled or in pieces – ship to

    Pangris
    Somewhere Awesome
    Between Louisiana and Texas


    A few pointless emails later, I get a tracking number.

    A few days later, they show up with Ballistic Advantage barrels. They were .750, not .625 but I gave them a try. I can’t emphasize enough none of this is their fault and I’m not mad at them. Using their stated 5 rounds single fed or three out of a magazine, using a variety of ammo – one almost got to an inch with match ammo, the other didn’t, and I’m going to pull them out and send them back to BA per a conversation with them. Once they are replaced or blessed, they’ll be on Gunbroker as such (caveat emptor!)

    So, at the end of all this bullshit, life goes on. Along the way, Noveske had a sale and I bought two barrels. Craddock built them, they shoot lights out, the twins got their duplicates. Craddock also introduced their Grendel barrel named after yours truly in .625 – I can’t think of a more appropriate barrel to put in the original builds that were supposed to be an ultralight anyway, and they’ll make great general purpose hunting guns and maybe Christmas presents yet again.

    I tried to give Battle Arms every chance to just put in a couple decent barrels. At one point I thought they were going above and beyond, but at this point I just feel like they stole over a grand from me when you look at the cost of the barrels, the ammo, the time for the range trips, shipping etc. George is aware of how I feel and he decided to leave it how they left it.

    Attached pic with the number 6 is one of the BAD barrels - the group that is blacked out is out of the Craddock. Second is the proof of life that I brought what they send me out and gave them an honest try.

    I’d like to thank Craddock Precision and Noveske for never letting me down across a bunch of barrels and rifles.
     

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    Last edited:
    Regardless of what BAD said about their barrels NOT being 3rd party blanks, they were, up until 2020 or so OEMed by Northtech. Northtech used Pac-Nor blanks. In 2019, Pac-Nor had a factory fire.

    In 2020, BAD announced a switch to Rosco as their barrel OEM.

    How and when did Ballistic Advantage get involved?

    Also, for reference, Northtech has since also had a change in management.
     
    Dang... talk about trying someones patience.

    I fully agree, BA barrels are not precision oriented. Someone might get lucky with one, but you made it perfectly clear you weren't looking for "luck".
    And frankly, your results even with ball ammo is pretty bad. I wouldn't have been content with a 6" group.

    Welp... BAD just lost a few potential customers... and more down the road from word of mouth.
     
    How and when did Ballistic Advantage get involved?
    Don't know. I made my monthly "can I please have my guns" call and the new guy said - We're still waiting on BA to accurize the barrels.

    That's when I started laughing. I didn't know much about them other than my impression they were budget build barrels. The time between that call and them not doing as I asked was +/- 10 days.
     
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    Don't know. I made my monthly "can I please have my guns" call and the new guy said - We're still waiting on BA to accurize the barrels.

    That's when I started laughing. I didn't know much about them other than my impression they were budget build barrels. The time between that call and them not doing as I asked was +/- 10 days.
    I wonder if Rosco (who make some pretty decent barrels for the $), went "screw this" at some point, experiencing some of the competence in leadership from BAD you've detailed here.
     
    I can say the guy who told me BA was still "accurizing" gave me the impression that in his short tenure there, he's seen some shit.
     
    Is this the same company where their booth guys wore lab coats at SHOT Show?
    Yes
     
    I saw it in-person and remembered they had some really lightweight SBRs and booth dudes in lab coats.

    Seemed like a cool company but I have no hands-on with their stuff.

    In other news, I just saw a sale on Ballistic Advantage barrels for $89.95. :ROFLMAO: