Burris has treated me great as to customer service. I live about 120 miles from Greeley, CO. so the very few problems I have had over a lot of years, I just drop the scope off when I get to Greeley and tell them the problem. Then I go to my Brother's tire store in town and hang out for a couple of hours.
After a couple of hours I stop back by Burris and they give me back my repaired scope or a new one.
They have always been very forthcoming as to what went wrong and it is usually my fault, I dropped the damn thing or knocked it really hard when hunting or something like that.
I had one time where some chingadero or another failed inside the scope and they were very forthcoming that it was a failure on their part. No bullshitting around.
Since Burris is local to me I have used nothing other than their scopes since 1979 and I treat them rough on occasion but they hang in there for me.
Maybe I am a Burris fan? I am sure there is better out there for more $$$$, but I can get along with what they offer.
I don't think you can go wrong with Burris.