All 4 of my suppressor purchases (3 transactions total) with Silencer Shop have been super smooth so far. And the kiosk and electronic fingerprint deal is BEYOND easy, if you have a kiosk at a nearby dealer. They have all been VERY quick and timely, and the DocuSign setup is beyond simple, and quick. I mean, it really is the easiest way to buy a suppressor. And once they have all your info and prints on file, buying a suppressor is as easy as buying shit off of Amazon...With only 1 extra step, and that is the DocuSign, which takes a whole extra 5 minutes out of your day. LOL
This last one (Sandman-S) took an extra 5 days on the Form 3, because of the recent influx of sales were pushing shipping times back a little, and it took a little extra time to get shipped to my SOT. But it got to the SOT today (2nd day shipping, because I called and was just checking to making sure everything was ok because of it showing no movement, and they sent it out FREE 2nd day, that same day, to my SOT) and it arrived today, and now my Form 4 has been e-filed to the ATF. Awaiting stamp cashing, and then the real wait begins.
Other than the extra few days on my most recent one due to the influx of sale and shipping, everything has been super smooth. And they have always been super helpful. I follow them on Instagram, and every time I have a question I can just DM them, and they will get back with me ASAP. Usually within the hour during the typical work hours. And even sometimes 8-9pm at night if they're online. They've always been super helpful from the very first phone call with me asking some newb anxiety questions, to now having a really good grasp on the process and how it all works and feeling very confident these days with a lot of knowledge I learned from them. And I highly recommend them because of that.
I have considered using other methods, because they don't carry certain brands of suppressors that I'm interested in, but my local SOT is "Powered By" and is fixing to have their own kiosk in a few weeks. And they can order me any brand suppressor I want. And because they're powered by SS, I can use their system with Single Shot trusts and stamps to buy cans that my dealer Form 3's to their location, from manufacturers or distributors that SS doesn't currently carry, and still use their system for my paperwork, to register my non-SS suppressor, so it will be just as simple and easy as it was buying directly from Silencer Shop.