So I got this information from Creedmoor this morning:
"I apologize for the delay in getting back to you. I needed to do some testing on my end.
When we developed the scale we did so on a Windows 10 computer. Since then Window’s 11 has come out, and I had not rechecked compatibility. When I tried to hook the scale up, in order to walk you through the connection with RS232 Key and the scale, I encountered some driver related issues which can be very frustrating to trouble shoot if you are not expecting it.
Here is the cable I use when communicating with the scale.
Amazon link
I am not sure which version of windows you are using, but if it is Windows 11 there is a good chance you will need to update drivers for the RS232 cable to work properly. Prolific PL2303 seems to be the common chip set used in the RS232 to USB converter, so I would start with this driver update.
https://www.prolific.com.tw/US/ShowProduct.aspx?p_id=223&pcid=126
Once the update has been applied, reopen 232Key. Here are the settings I have used.
Then you will need to go to the Output settings and change the “End With:” to Enter
Otherwise the output will continually output to the same cell in Excel. As a default, the scale will automatically transmit data when the reading is stable.
We know use with a computer is a bit clunky, when we developed the scale we did not think that there would be a lot of people who were as nerdy as I am when it comes to connecting things to excel. Couple that with the challenge in making sure the scale connects smoothly with every operating system and every scenario, we decided not to develop that feature as well as it could have been, and if people had issues we would work with them one on one to try and work through and resolve them. To be honest, you are the first person to mention having an issue with connectivity.
Anyway, I hope the above helps,
If you need more please feel free to give me a call.
Thanks,
Jared Haehnel
Product Developer
167 Creedmoor Way
Anniston, AL 36205
Office: 800-273-3366 Ex. 105
Cell: 801-822-8880
Email:
[email protected]"