I decided to load a few thousand pistol cartridges, since my rifles are waiting on some new bullets. First round the primer slide failed to pick up a primer. Ten tries later, still no primer. Took the primer slide out, caliper said it was small enough to slide freely, but it stayed stuck, even after I tried graphite and then cleaned and oiled it. I called Dillon and tried to buy a new repair kit for $100, but the customer service guy told me to look at a tutorial guide that he emailed to me, try the three steps, and get back in touch if it didn’t help. First two steps the calipers said no problem. Last step says if you tighten the primer tube’s two screws too tight, the helicoils in the aluminum will get pulled out, resulting in bulges that deform the primer slide path and stop slide movement. The next step is to file the bulges down. Well, that didn’t work, because one of the helicoil bulges opened up and stuck the primer slide. I reported my results, and received an email 30 minutes later, notifying me that I was getting a new small pistol primer slide, and a new primer tube and base free of charge. I won’t be tightening these two screws very much at all.
My RL550B is over twenty years old. It has produced over 25,000 rounds for each of those years. Some years, over 40,000 rounds. Please tell me where else I can find outstanding customer service like I receive from Dillon. GO BLUE! (Just not in politics)
My RL550B is over twenty years old. It has produced over 25,000 rounds for each of those years. Some years, over 40,000 rounds. Please tell me where else I can find outstanding customer service like I receive from Dillon. GO BLUE! (Just not in politics)
