Re: Estadt Joins Leupold Tactical Optics
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Guns4570</div><div class="ubbcode-body">Not sure anything could make me a Leupold customer again but I will keep and open mind and see if the Leupold mgmt will listen to him. I am not putting a c note on that horse to win/show/place though. </div></div>
I have no idea how Leupold run their show, but from the comments that I hear regarding complaints/bashing, its more along the lines of poor quality leaving the factory and sometimes even a less then adequate response to customer service.
I have not experienced this myself, and im only speaking on behalf of what I have read over the years.
Whatever quality systems leupold have in place, they need to tighten. If its not cost effective to add extra quality assurance then their processes arent efficient.
Less crap out the doors = less re-work (warranty), lower loss of resources, higher customer satisfaction and in good cases a reduced price in product cost.
If Leupold are really looking to hit a high level of continual improvement they need to take on board ways to improve their business. They should look at some of the benchmarks out there and devise ways to change their current operations... Striving for six sigma standards is a good thing.