Do they have a new website? Went to window shop a little and it's totally different. Hard to navigate, and prices seem to shift (dynamic pricing?).
@Euro.Connor
@Euro.Connor
Eurooptic.com?
- Thread starter jbuck88
- Start date
Yeah. They have a new site. I miss the old one. 
K. I screenshot a scope to send to a friend and went back and looked 4 hours later, same scope, same part number was $142 cheaper.
Same here. I am also having issues accessing my account now.Yeah. They have a new site. I miss the old one.
I had to reset my password for no reason and my most recent order is not in my order history.
I also think whoever designed that messy, busy website should be fired. Its awful.
More awful is that my account is fubar'd. I followed the directions to reset my password and zero email with the PW reset link. And, I went thru the process to get into their VIP program as I'm a vet (I believe I just sent them a copy of my DD214).
I sent a message to their CS....let's see how much of a PIA it will be to fix this. I like Eurooptic but so far this looks like a total fuckup as far as my account.
More awful is that my account is fubar'd. I followed the directions to reset my password and zero email with the PW reset link. And, I went thru the process to get into their VIP program as I'm a vet (I believe I just sent them a copy of my DD214).
I sent a message to their CS....let's see how much of a PIA it will be to fix this. I like Eurooptic but so far this looks like a total fuckup as far as my account.
I saw the instructions to reset password and did so, but I never received a reset email.
This happened to me. Nuke’d my account and years worth of history. Made a new account and kept getting server errors trying to submit for VIP pricing again. CS didn’t seem to want to handle it and I was told it was sent to their IT person and it was left at that. Haven’t heard anything since.
The new site is absolutely terrible to navigate on a phone. So little is visible at any given time. And you can’t even set it to desktop mode in the browser. It’s just crap mode.
Yeah, there was no way to actually submit documentation for the VIP pricing. Literally no button. My account worked after resetting the password, but my discount was gone.
Their new site is a shitshow.
Whoever designed it, should be strung up by his nuts with piano wire.
Whoever designed it, should be strung up by his nuts with piano wire.
Then how did you reset your password?
If you are logged in, you can reset PW but if you got logged in then you don’t have to do it.
For those of us who have (had?) accounts and could NOT log in, we had to follow the link to reset PW which sends an email with appropriate link(s). But myself and others never got the email despite repeated attempts.
Just another fucked up migration. Sigh
This sucks to hear. But if my order history is gone I am okay with that. Less my wife can track my purchases and bitch at me, lol!
I have not been able to reset my password or log in. I emailed custom support and they apologized and said bear with us while we work out the kinks. No eta on when the issue would be resolved.
I guess I will be using scopelist.com for the forseable future. Same company, same products, old style site.
Was not aware of this just tried logging on. Said change password did it on my note 10 easy peasy took all of 2 minutes. My order history is there they do say only 2 years history is saved and if you haven't ordered in 2 years it's new account for you. 
Ah, I misunderstood your post. When you wrote “and I did so” I thought you were indicating that you successfully reset your PW.
Sorry for the bother.
And I might just give them a few weeks to get their act together and try it again. I think right now their web support guys are pounding Red Bull while pulling out their hair.
Sort of wonder how bad a hit to their daily sales numbers they’ve taken from this cock-up this. Wow.
Guess I got lucky. Was able to get the email and reset my password. Account only shows last two years of orders.
New site feels like it went backwards 10-15 years.
New site feels like it went backwards 10-15 years.
I'll be the odd one out. I got my password reset first try and appreciate that the search function actually works now. The search option on the last site was borderline useless.
I have not dealt with Europtics but this problem reminds me of the recent software changes of city building inspections department.
It went to being full-proof with leaving voicemails that someone would type into inspection requests to now having glitchy computer systems that can be slower than a glacier to downright not workable.
People justify a paycheck by fixing something until it doesn't work anymore and then leaving it that way.
It went to being full-proof with leaving voicemails that someone would type into inspection requests to now having glitchy computer systems that can be slower than a glacier to downright not workable.
People justify a paycheck by fixing something until it doesn't work anymore and then leaving it that way.
I just logged into the new site yesterday and bought something. No issues and all of my information was correct.
Followed their instructions. All set.
Never seen a website launch without issues. Give them a bit but email or call them with your issues. Seems they are working through it.
Really hope they arent doing that "peak pricing" BS though...that would be a hard no for me.
Really hope they arent doing that "peak pricing" BS though...that would be a hard no for me.
From Eurooptic in response to my CS request:
“Our apologies for the issues you have encountered with your customer account. This has been caused by our update to our site and it is a known issue we are working to resolve in a timely manner. Please bear with us as we work to iron out the kinks with our new system. In the case you would like to place an order, and are unable to receive your industry account pricing as your web account cannot be accessed, please call into our sales team, and one of our experienced sales team members would be happy to take your order over the phone. Additionally, as always thank you for your continued patronage of EuroOptic, LTD..
Sincerely,
EuroOptic Ltd”
“Our apologies for the issues you have encountered with your customer account. This has been caused by our update to our site and it is a known issue we are working to resolve in a timely manner. Please bear with us as we work to iron out the kinks with our new system. In the case you would like to place an order, and are unable to receive your industry account pricing as your web account cannot be accessed, please call into our sales team, and one of our experienced sales team members would be happy to take your order over the phone. Additionally, as always thank you for your continued patronage of EuroOptic, LTD..
Sincerely,
EuroOptic Ltd”
I got my password reset just fine. History only shows last two orders and my wishlist is gone.
You just described democraps to a T.
Euro is a solid retailer with an active presence on the hide. Put the pitchforks down and let them sort it out.
No doubt they are 100%. I only started this thread because the website was completely new from the last time I was there and seen something that could have been fishiness. Can't be too careful these days.
Aftet hearing it was legit I made the mistake of resetting my password and logging in. That simple password reset cost me over $3k.
No pitchforks here.
Aftet hearing it was legit I made the mistake of resetting my password and logging in. That simple password reset cost me over $3k.
No pitchforks here.
I was lucky and got my stuff retrieved. Not much hassle, other than having to reset my password to the same password .
Usually you'll see a couple headaches with new website launches. I don't think you'll see anyone more concerned than EuroOptic themselves, as that will translate to lost sales.
Give it a couple weeks.
.Usually you'll see a couple headaches with new website launches. I don't think you'll see anyone more concerned than EuroOptic themselves, as that will translate to lost sales.
Give it a couple weeks.
I’m really trying to understand the problem. If you wanted a new rifle scope, it clearly states Shop Optics. Then it has a picture of a rifle scope and it’s labeled Scopes. Then another picture of a rifle scope and it’s even labeled Riflescope. I click on that and it takes me to all the riflescopes they sell. It literally could not be any easier.
That can't happen here, too many tough guys .
Yeah the only minor inconvenience that I have was my wishlist was gone. I’m sure I’ll live to see another day and continue to shop there.
For me. I filter the products I'm interested in then sort by parameters. Every time I click on a item and back out, the filters and sort disappear. So I have to reapply the filters I want and resort every single time I look at something and try to go look at something else. PITA.
