About a month ago, I sent two pair of binoculars into Leica for inspection and cleaning. Within a few days I received written notification of receipt of my optics stating all repairs would be covered under "Good Will Warranty".
Today the older pair of 8x42BA's came back via UPS. When I opened the box, I was delightfully surprised. The armour coating had been replaced, lens cleaned, focus was repaired and adjusted, collimation adjusted, and then they were purged with nitrogen. They look brand new!
Best of all there is a prepaid envelope to rate the service they provided under warranty.
I am very pleased with the level of customer service received. Just wanted to pass on a positive experience with Leica.
Today the older pair of 8x42BA's came back via UPS. When I opened the box, I was delightfully surprised. The armour coating had been replaced, lens cleaned, focus was repaired and adjusted, collimation adjusted, and then they were purged with nitrogen. They look brand new!
Best of all there is a prepaid envelope to rate the service they provided under warranty.
I am very pleased with the level of customer service received. Just wanted to pass on a positive experience with Leica.
