Rifle Scopes Great CS from Jon Aadland

lightwind

Private
Minuteman
May 23, 2011
29
0
79
I have a mount from AADLAND on my SCAR and it is absolutely bullet-proof. Jon Aadland guarantees his products and I got a chance to see how good the customer service is.

In addition to my SCAR mount I purchased a set of his medium rings. I am one of those guys who is very careful about torque on mounts and rings. Jon has a detailed information sheet that addresses the torque and the order for torquing.

I mentioned that I am a stickler for having the right torque, and being rather AR about that I ordered a "not cheap" 3/8" precision torque wrench to use. I am used to the ratcheting type wrench. The one I got came in without instruction - but I have used torque wrenches before so why would I need instructions.

So, I put the first ring on the rail and followed Jon's instructions to get it snugged up. I did the same with the second ring. I then set the wrench for 35 in-lb and started the tightening process. I turned the wrench and it seemed the torx slipped once but I reseated it and applied more pressure.

In retrospect, this wrench will give a small jerk (which is supposed to signal you that it has reached the set torque) and then it locks and becomes the same as a standard wrench. That small jerk was what I misinterpreted as the torx coming loose. So, I expected the wrency to give as I applied more force (as my less expensive ones do). It got me a little worried so I moved to the next screw. Same thing. It did not break free and ratchet (let me rephrase that in that it did break free by shearing off). I then looked at the wrench and sheared off another leaving the threads stuck in the ring base.

At that point even I realized I had screwed up and dropped an e-mail to AADLAND to ask what I should do. Jon replied send them back and he would fix them. I explained it was my fault and he said it doesn't matter. It was the next day that I found out from the torque wrench manufacturer how it actually worked that I realized how badly I had screwed it up. So, I sent the package off to Jon on Tuesday by regular mail. This is Sunday and he dropped me a note to tell me he had inspected the rings and there was no damage to the threads. He had replaced every screw in both rings, and sent it back. I got the notice from the post office it is on the way on Sunday night. I promise to get the torque right this time - but I bet Jon would shake his head (maybe roll his eyes) and fix it again if I messed up again. With his bullet-proof engineering and amazing customer service I would be comfortable buying anything he decides to make.
 
Re: Great CS from Jon Aadland

+1 for Jons customer service. I actually just got the "tour" so to speak, and actually went down and got to check out his rings and mounts and meet Jon in person. I bought a set of the lows and he installed them while we chatted and have a great time... Such a great time that the wife was a tad angry when I got back out to the car...1.5 hours later. All in all, I really want to thaks Jon for showing me and another member on this site his set-up and I will definitely be going back for my one piece mount for my XLR tube chassis build!!!
 
Re: Great CS from Jon Aadland

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: lightwind</div><div class="ubbcode-body">I promise to get the torque right this time - but I bet Jon would shake his head (maybe roll his eyes) and fix it again if I messed up again. With his bullet-proof engineering and amazing customer service I would be comfortable buying anything he decides to make. </div></div>
Heh, like I said, stuff happens, don't worry about it. I once twisted off the end of a really expensive custom valved Bilstein shock because I had the torque wrench set incorrectly. Sometimes we have a tendency to turn off our "common sense feel" when using them because they're always right, right? Happens to the best of us. Thanks for the post, your rings are on the way.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: StanwoodSpartan</div><div class="ubbcode-body">Such a great time that the wife was a tad angry when I got back out to the car...1.5 hours later.</div></div>
And I hope you bought her a very nice dinner! She's a keeper. It was a pleasure to meet you, I'm glad you could stop by! I have some pics to email you. I really like your rifle BTW!

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