Re: Harold Fredd rifles lets see 'em
okay
Harold can defend himself
so this is not me running to Harold's rescue
having said that -
i have had work done by 'other' gunsmiths , mentioned in this thread and sometimes people make mistakes ( and send it out to the customer , its called manufacturing , quality control , etc., )
in a one man shop, the same guy is responsible for ALL that stuff
so lets not think that 'other' smiths have never made mistakes , or caught EVERY single quality, finish, function, aesthetics , etc., issues before the customer got the rifle
cause they have, and i have been on the receiving end of four separate incidents where that has happened to me
WHAT I LOOK FOR IS THE BUILDER TO SAY ' whatever it takes i will make it right, ' and do so in a timely manner . . .
that is what customer service is all about -
if man touches it , it will break or can be messed up
LEUPOLD, NIGHTFORCE, US OPTICS , etc., all have customer service dept's , cause stuff happens
regarding Rock Creek / Mike Rock using Harold Fredd , or not using Harold Fredd .. . that is Mike's call and Mike personally speaks highly of Harold
during a phone interview , there were several people that Mike did not speak highly of, and they frequent this board
so what ?
lets be mindful of what we say, and how we say it
if Harold was sitting on his hands and not responsive, refusing to fix an problem, unreachable, etc., thats one thing
i believe in giving the benefit of the doubt , and try my best to put myself in the other guys shoes, HOW WOULD I WANT TO BE TREATED ?
would i want someone to go on a mega forum / internet , and air dirty laundry about a personal transaction ?
would i want to get into a pissing contest , publicly with a respected member
would i want others jumping on the bandwagon and going ballistic regarding this same issue ?
NO , i would not
whats the goal here ? what's to be accomplished by all this ?
embarassment ? loss of business ? one upmanship ?
we should be extra cautious , with mass media / internet / etc., as powerful as it is , to not RUIN a person or their reputation via a forum ; just because we can or may have something to say / add / or a story to tell
we are blessed to have numerous industry leaders here -
lets keep our senses and not abuse people publicly; what optic, rifle company, gunsmith , etc., owner/manager would want to come here or stay here and participate after seeing another person get bashed ?
okay , i am done
George