I remember talking to Quentin on 11/08. We spoke very briefly, told him I measured the total length of my barrel at 27" and if he disagreed and was getting something else, that I must have made a mistake measuring the barrel (how, I don't know) , didn't fight him on it and told him I still wanted the barrel cut to 24" . He confirmed to cut the barrel off a couple inches and that I wanted to retain the 24" length I originally wanted. Told him I appreciated the call clarifying what I wanted, correcting the matter, and then we ended the call.
Time passed and never saw the barrel work entered into the status tracker your shop uses, which I thought was odd given everything else pertaining to my order was updated. To be quite honest, when I got the notification that my parts had shipped, I thought my barrel work was forgotten about being that it was the only item that was not updated after completion.
Parts arrived 11/30, measured the barrel multiple times, saw it was shorter than what I told Quentin I wanted during our phone call.
Called, emailed, and PM'd you on here on 11/30.
From the phone call between Quentin and I on 12/03, we talked about the problem, he said he didn't recall much from our previous conversation four weeks ago and we went over the phone call from 11/08. I told him I wasn't that upset, and we ended the phone call with him apologizing, saying he made a mistake, and was going to speak with you about finding a resolution and would call me back later that day.
When Quentin told me he made a mistake and was going to speak with you, then would contact me back later that day with a solution, I took that as a verbal commitment he would do just that, after all he did seem genuinely sincere in wanting to make it right and I had no doubts he would do just that, yet I never heard back from him or anyone else.
I even tried reaching out to the shop before the weekend and this is the first I've heard from anyone regarding the matter since the phone call between Quentin and I last Monday. That is where the growth of my frustration lies and I do not find being unhappy with my experience thus far to be unreasonable.
So yes, someone asked about why I wasn't happy with my experience with LRI, so I shared it.
Just like you are now sharing your perspective on the situation and that's fine.