Wanted to share my recent experience with LabRadar's customer service.
Last week I went to the range and noticed that my LabRadar had something clunking around in it. Seemed to be working fine but still I knew it wasn't supposed to be doing that. When I got home I was able to pull the back cover off just enough to see in and found the rear electric board (???) had broken lose from the screw eyelets that it was attached to. At this point I went ahead and filled out the "contact us" sheet on their website with my details and observed issue. I think I had a response that night with an attached form that I was to fill out and instructions on how to ship it back to them.
I shipped them my unit via UPS Economy shipping (From Houston) on Saturday which I think went out on Monday. According to the tracking details they confirmed delivery of the unit on Wednesday around 12 pm. By 2 pm the same afternoon I received a notification email that my package had shipped from LabRadar. They had it for a total of 2 hours!!! At this point I thought "Damn, they must have deemed it not covered under warranty or something and were just shipping it right back to me with a sorry but we can't do anything for you but thanks for using our products message."
Today I received my unit back anxious to see if they replaced/fixed it or if they had basically told me to piss off. And to my relief they had fixed it!!! I mean they must have been waiting at the door for the UPS guy so they could rush my unit to the Repair Room, fix it, then have it boxed and shipped right back out.
Needless to say I am beyond pleased with the turnaround time and level of service provided by LabRadar. That is seriously some top notch CS.
Anyways, just wanted to share my experience and show some appreciation for LabRadar's CS.
Last week I went to the range and noticed that my LabRadar had something clunking around in it. Seemed to be working fine but still I knew it wasn't supposed to be doing that. When I got home I was able to pull the back cover off just enough to see in and found the rear electric board (???) had broken lose from the screw eyelets that it was attached to. At this point I went ahead and filled out the "contact us" sheet on their website with my details and observed issue. I think I had a response that night with an attached form that I was to fill out and instructions on how to ship it back to them.
I shipped them my unit via UPS Economy shipping (From Houston) on Saturday which I think went out on Monday. According to the tracking details they confirmed delivery of the unit on Wednesday around 12 pm. By 2 pm the same afternoon I received a notification email that my package had shipped from LabRadar. They had it for a total of 2 hours!!! At this point I thought "Damn, they must have deemed it not covered under warranty or something and were just shipping it right back to me with a sorry but we can't do anything for you but thanks for using our products message."
Today I received my unit back anxious to see if they replaced/fixed it or if they had basically told me to piss off. And to my relief they had fixed it!!! I mean they must have been waiting at the door for the UPS guy so they could rush my unit to the Repair Room, fix it, then have it boxed and shipped right back out.
Needless to say I am beyond pleased with the turnaround time and level of service provided by LabRadar. That is seriously some top notch CS.
Anyways, just wanted to share my experience and show some appreciation for LabRadar's CS.