Manners stock order mess

[Silverjay]

Have a stiller TAC 30 action and Lilja barrel waiting on a stock. Ordered a Manners TA in April that was due this month. Called to check on the stock to find out the order has been lost. Looks like I am back in line for another six months. Any other suggestions?


Update:

After discussions with Manners it looks like the gunsmith dropped the ball and never got an order confirmation from Manners. Sorry for any bad press this has caused. Tom Manners is a class act.

 

[strike33]

Have a stiller TAC 30 action and Lilja barrel waiting on a stock. Ordered a Manners TA in April that was due this month. Called to check on the stock to find out the order has been lost. Looks like I am back in line for another six months. Any other suggestions?

Did you talk to Tom directly?

 

[Silverjay]

Prior to ordering I did, not when the order was placed.

 

[gewehr]

Manners stock order mess

Ouch


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[pteranadon]

Manners is a reputable business. Talk to them, I believe they will listen. I know Manners does not want an unhappy customer. That's the foundation of their business.

 

[Aaron47pb]

Find one in stock that you like?

Bullets.com

 

[strike33]

Prior to ordering I did, not when the order was placed.

Contact Tom, if there is anything that can be done he will do it. He was a tremendous help when I had issues with the inlet on my folder

 

[Trevor300wsm]

If you talk to Tom directly and there is any way for him to correct this.....he will.

 

[Silverjay]

I will give Tom a call tomorrow.

 

[jimbo300]

Yes, I would definitely talk to Tom. I have ordered 4 Manners stocks and have had great service on all occasions, on top of a great product. Tom is very involved at Manners and runs that business, like all business owners should operate. He believes in making the best product, that he can ship to his customers in a timely fashion. Plus he has a good crew that makes everything click. Actually, at the time of your order you should have received an email confirming your order with an order # and the specs. Hope everything works out well.

 

[blackfoot]

Tom gave me his cell number and called me late at night to work on an issue I had with a stock this spring, and I had bought it from Stocky's. I'm sure he will do whatever is necessary to fix the problem.

 

[Pusher591]

Another vote to contact Tom, he has given me the best customer service I have ever had, ever, anywhere in life!!!

 

[Silverjay]

Couldn't reach Tom today, I think he was tied up with moving the shop. Did get to talk with Christie who was a lot of help. Don't know when I will get it yet, but sounds like less than six months.

 

[Jaxdialation]

Christie wrote me to say my EH-2 should ship next week. I'm going to drop in a surgeon 1086 and Bartlien barrel for my 1st true Elk rifle in 300 WM! I noticed they have more than usual stocks ready to ship upon order. I bet they built a few ahead of the move Silverjay mentioned?

 

[tmanners]

Have a stiller TAC 30 action and Lilja barrel waiting on a stock. Ordered a Manners TA in April that was due this month. Called to check on the stock to find out the order has been lost. Looks like I am back in line for another six months. Any other suggestions?

Hey Silverjay, Send me a pm with your order details, I will see what happened. I know the office staff had said a person was looking for a tac30 TA yesterday that his gunsmith was supposed to have ordered for him. When ever there is a new order placed you or your gunsmith should have gotten a confirmation email with all the specs and a build number. Once we get a confirmation email back that order goes into production. Did the office staff tell you that it would be a additional 6 months? Get me the details and I will get one pushed through for you ASAP. Thank you

 

[Jowens]

That's excellent service! Tom is the real deal

 

[Pusher591]

That's excellent service! Tom is the real deal

That's not an exaggeration either, he really is!!!

 

[Silverjay]

Tom is great. Just got off the phone with him. Starting to look like the ball got dropped on the order, not on Manners end. Even looking that way Tom is fixing it! I don't think I have ever seen service this good.

Thanks Tom.

 

[Doc68]

Hey Silverjay, Send me a pm with your order details, I will see what happened. I know the office staff had said a person was looking for a tac30 TA yesterday that his gunsmith was supposed to have ordered for him. When ever there is a new order placed you or your gunsmith should have gotten a confirmation email with all the specs and a build number. Once we get a confirmation email back that order goes into production. Did the office staff tell you that it would be a additional 6 months? Get me the details and I will get one pushed through for you ASAP. Thank you

^^^^^^ This is outstanding customer service!

 

[Silverjay]

Talked with the gunsmith and found out he did not ever get an email or confirmation number. No stock was ever actually ordered in April. Problem is definitely not on Manners end and they have been amazing to work with.

 

[Asperly Aimless]

Wow. Manners deserves a straight up written apology here.

 

[TexasGunTrustLawyer]

Good press fora good guy

 

[Silverjay]

Wow. Manners deserves a straight up written apology here.

Already done. Posted the whole story here so the record was straight as well.

 

[poison123]

Tom always bends over backwards for the sport. You can see that in the customer service and again with his actual support of matches either by sponsoring with items or his time RO'ing.

 

[Papagallos]

Talked with the gunsmith and found out he did not ever get an email or confirmation number. No stock was ever actually ordered in April. Problem is definitely not on Manners end and they have been amazing to work with.

Who's your gunsmith? I'll avoid that bastard even if I am in a bind to have a rifle built within 5 days.