Rifle Scopes Minox warrantee report - read if you have any concerns!

[Diver160651]

I’d like to share my experience with the warranty service that I was provided by what appears to be a partnership with Minox, Blaser USA and CS Tactical.

But before I get into why I want to share this, it’s important to understand that everything breaks.

I’ve had multiple scopes from most of the known top manufacturers such as, Night Force, S&B, USO, Vortex, Leupold, Burris, Bushnell and a bunch of others. The point being, that of brands listed and some that aren’t, I’ve had to use warranty service for each of them over the years.

Some of the service has been excellent, I've even been offered a loaner so I would not miss matches. However, at least one left me hanging due to an erector spring and simply because I didn’t have the receipt. Apparently, it was just over 2 years from MFG, even though the scope was sold to me in the US about 1-1/2 years earlier. I’ve had lengthy waits in a dark hole with no information with some of the mentioned MFGs that use 3rd party repair centers or logistics. Even though I have several scopes to shoot matches, like many precision shooters, I am a type A personality and I hate to be left in the dark, with no word on the process. Over the years, 3rd party repair centers and some European Manufacturers have been less easy, less transparent with where their are the process, than I would want. And as such, I might have been a bit skeptical of how something that seems similar in logistical setups might pan out.

We fly to matches with our scopes, the guns get kicked over, sometimes dropped (I've lost a gun 2Xs in feild matches, once a defective flush cup and once climbing a fence), There is a great video of Jim See dropping a gun off the barricade, rings sometimes over torqued and even knobs spun to hard. These are really user error, but it is damn nice to have the help of a healthy warrantee program, whatever the cause.

I am sharing this because I’ve seen on the hide people have questioned, including myself how Minox’s warrantee would be handled. I apologize for the long lead up, but I think it needs to be put into context; because without it, I’m not sure it could truly be appreciated.

This part of the story is extremely short and that is why it is so good! I purchased a Minox from CS Tactical. I contacted customer service at Blaze USA (BTW, the damage might been from shipping).

I was able to actually talk to a live person; Katrin, on the phone who is professional, responsive and courteous. Katrin sent emails letting me know the status during each step of the process and worked with Mike at CS Tactical in a partnership I have never witnessed. I don’t know how CS Tactical, Blaser and Minox forged their relationship, but it very unique and has set the bar very high.

I would like to thank Katrin at Blaser and Mike at CS Tactical, for being so easy to work with and taking care of me. AAA+ best I have experienced.

Hope this helps if anyone has concerns about the warrantee..

 

[AverageGrunt]

I would think all the companies will be doing stuff like this since vortex is so good and all

 

[CSTactical]

Thank you for the kind words, we strive hard to constantly improve our customer's experience. We also do our best to work with our vendors to improve both products and their relations with customers. Forever a work in progress...

 

[plidenbrock]

Thanks for the info...

Forgive my confusion if I missed it, but just for clarification re:

This part of the story is extremely short and that is why it is so good! I purchased a Minox from CS Tactical. I contacted customer service at Blaze USA (BTW, the damage might been from shipping).

the issue was present upon receipt / delivery, or after mounting / usage?

 

[Diver160651]

Thanks for the info...

Forgive my confusion if I missed it, but just for clarification re:

the issue was present upon receipt / delivery, or after mounting / usage?

Sorry for not being specific enough, but that takes the focus away from my point.

I tried fairly hard to show that I do have a lot of experience with various (most) company warrantees. Really, they went above and beyond and it was a team effort, one that I had never experienced. Thanks

 

[blbennett1288]

This is excellent to hear about Minox, Blazer, and CSTactical. Thanks for staying on subject @Diver160651

 

[4RingShooter]

Thanks for the post and this is what I experienced as well when working with Minox/Blazer on a Warranty with help from CS Tactical.

 

[CSTactical]

We wanted to bump this thread up as we've seen some that may be on the fence about purchasing a Minox ZP5 due to warranty or consistent sample concerns.

Customer service and satisfaction is a top priority here at CS Tactical and once a customer receives their scope does not mean our job is complete. When a customer purchases a Minox or any other scope from us and are not happy with it we will do everything in our power to make sure the scope is repaired or replaced either with a similar model or a different brand completely. This is beyond the warranty process of the manufacturer themselves. We want to ensure our customers a worry free purchase with any optics or accessories they choose to purchase from us. We believe in all of the products we sell and have been selling scopes long enough to know that no manufacturer is exempt from issues or warranty repairs. If we felt the Minox ZP5 line had a high percentage of issues or bad examples we would no longer offer them for sale but that is not the case currently. We have been working with Minox from the start of the ZP5 line on addressing concerns and improving the line as a whole and will continue to do so moving forward.

 

[MOUNTIC]

We wanted to bump this thread up as we've seen some that may be on the fence about purchasing a Minox ZP5 due to warranty or consistent sample concerns.

Customer service and satisfaction is a top priority here at CS Tactical and once a customer receives their scope does not mean our job is complete. When a customer purchases a Minox or any other scope from us and are not happy with it we will do everything in our power to make sure the scope is repaired or replaced either with a similar model or a different brand completely. This is beyond the warranty process of the manufacturer themselves. We want to ensure our customers a worry free purchase with any optics or accessories they choose to purchase from us. We believe in all of the products we sell and have been selling scopes long enough to know that no manufacturer is exempt from issues or warranty repairs. If we felt the Minox ZP5 line had a high percentage of issues or bad examples we would no longer offer them for sale but that is not the case currently. We have been working with Minox from the start of the ZP5 line on addressing concerns and improving the line as a whole and will continue to do so moving forward.

Glad you bumped this. Seems that some guys are hell bent on throwing Minox under the bus. I won't name names but the same guys seem to keep on at it. I personally don't go into every XYZ optic thread someone posts asking about that optic and bash them. Come on guys. Grow up.

Thanks to the CST team for the hide support. Keep it up guys.

 

[sleeplz]

I could be wrong, but I think Vortex stepping up there customer service in the precision game really set the bar for others to follow. And this is good for the community as a whole thanks to competition and showing what a proven model looks like.

 

[hk dave]

I sent in a ZP5 once for the first reticle change they’ve ever attempted. It was completed and couldn’t get back through customs because of the reticle change.

Their solution was to give me a new one.

Another thing of note, people talk about the white box this black box that being different?

I have a black box, which I believe is the older one and it has awesome clicks and goes toe to toe with my TT optically.

I too purchased mine originally from CS Tactical.

 

[Steel+Killer]

Sorry for not being specific enough, but that takes the focus away from my point.

I tried fairly hard to show that I do have a lot of experience with various (most) company warrantees. Really, they went above and beyond and it was a team effort, one that I had never experienced. Thanks

Sorry to piss on your parade, but I think asking exactly what was wrong with the scope is a fair question and has very much to do with the subject at hand. So from what I/we can assume your $2k plus scope arrived broke from the get go and you feel like them taking care of it is going "above and beyond" WTF I would expect nothing less from any company.........Just sayin!

 

[Gil P.]

Good thing I bought my Minox from CS Tactical.

 

[supercorndogs]

Sorry to piss on your parade, but I think asking exactly what was wrong with the scope is a fair question and has very much to do with the subject at hand. So from what I/we can assume your $2k plus scope arrived broke from the get go and you feel like them taking care of it is going "above and beyond" WTF I would expect nothing less from any company.........Just sayin!

What was broken has absolutely no relevance to the warranty service provided. Quit making assumptions. Go stir shit else where. More than half of the scopes I have sent for warranty arrived with the problem. Like Diver that is multiple scopes from most of the major brands. Its not particularly un-common with any brand.

You can expect what ever you want. You aren't going to get it from everyone.

 

[fdkay]

What was broken has absolutely no relevance to the warranty service provided. Quit making assumptions. Go stir shit else where. More than half of the scopes I have sent for warranty arrived with the problem. Like Diver that is multiple scopes from most of the major brands. Its not particularly un-common with any brand.

You can expect what ever you want. You aren't going to get it from everyone.

I think the point is, you are very reluctant to disclose what the actual problem was.
Was it something that should have been caught by QC?
Everyone knows that sometimes things slip by.

 

[supercorndogs]

I think the point is, you are very reluctant to disclose what the actual problem was.
Was it something that should have been caught by QC?
Everyone knows that sometimes things slip by.

The problem has no relevance to warranty service provided. I.E the subject of this thread. "Minox warranty report."

I have no idea what broke, and I don't care; its none of my business.

Is this line of Minox scopes individually QC'd? Or are we just playing the ass u me game?

 

[MOUNTIC]

I sent in a ZP5 once for the first reticle change they’ve ever attempted. It was completed and couldn’t get back through customs because of the reticle change.

Their solution was to give me a new one.

Another thing of note, people talk about the white box this black box that being different?

I have a black box, which I believe is the older one and it has awesome clicks and goes toe to toe with my TT optically.

I too purchased mine originally from CS Tactical.

The black box ones I have are also fantastic. No issues with turrets. Other then TT some of my favorites.

 

[patriot07]

3 things:

1 - If I was going to buy a minox, I'd buy it from CST because I think they'd do everything they could to make it as painless as possible. Buying it used is asking for headaches due to the next item.
2 - It's still a fact that a buddy of mine sent his in 3 times before it was replaced with a working scope, and it was almost a year from his date of purchase before he had a working scope on his gun. This was in 2017-2018. It was bought used on SH I believe.
3 - Neither CST or Blaser are actually performing the warranty work, so as helpful as they were to the OP, they're just an interface. The actual warranty work being performed by Minox is still hit or miss according to a number of accounts, and there isn't really anything that either Blaser or CST can do about it - all that can really be done is to offer a loaner or something else until Minox sufficiently repairs the product. Which goes back to point #1 about why I wouldn't buy one used.

I'm not saying nobody should buy the scope. But it's a deal-breaker for me personally, and just something to be aware of if you're considering the ZP5. IMHO, there are just too many other good options with better service and similar performance in the same price range to be excited about spending thousands of dollars on a company who has no problem with leaving customers in the cold for almost a year. JMHO

 

[fdkay]

The problem has no relevance to warranty service provided. I.E the subject of this thread. "Minox warranty report."

I have no idea what broke, and I don't care; its none of my business.

Is this line of Minox scopes individually QC'd? Or are we just playing the ass u me game?

I see.
You paid 2000+ for a scope and don't care what was broken.

Color me skeptical.

 

[supercorndogs]

I see.
You paid 2000+ for a scope and don't care what was broken.

Color me skeptical.

How does me paying 2k for a scope, have anything to do with Diver's thread on Minox warranty service?

Color you skeptical. A skeptical person that makes one assumption after another.

 

[MOUNTIC]

3 things:

1 - If I was going to buy a minox, I'd buy it from CST because I think they'd do everything they could to make it as painless as possible. Buying it used is asking for headaches due to the next item.
2 - It's still a fact that a buddy of mine sent his in 3 times before it was replaced with a working scope, and it was almost a year from his date of purchase before he had a working scope on his gun. This was in 2017-2018. It was bought used on SH I believe.
3 - Neither CST or Blaser are actually performing the warranty work, so as helpful as they were to the OP, they're just an interface. The actual warranty work being performed by Minox is still hit or miss according to a number of accounts, and there isn't really anything that either Blaser or CST can do about it - all that can really be done is to offer a loaner or something else until Minox sufficiently repairs the product. Which goes back to point #1 about why I wouldn't buy one used.

I'm not saying nobody should buy the scope. But it's a deal-breaker for me personally, and just something to be aware of if you're considering the ZP5. IMHO, there are just too many other good options with better service and similar performance in the same price range to be excited about spending thousands of dollars on a company who has no problem with leaving customers in the cold for almost a year. JMHO

Stuff happens. Sucks. But it happens.

I would say don't buy a Kahles then also, as that warrant experience mimics mine with them. I would not be able to recommend a Kahles to anyone based on what I went through. I bought it from CST but didn't get them involved as frankly it didn't have anything to do with them. Do I go into every X vs Kahles "what should I get" thread and bash them... No. Because in general my experience doesn't represent the whole, or others experience. Same with my Leupold experience. I've sent in more mk5, mk6, and mk8 scopes then I can count to Leupold. So with that thinking, don't ever buy those either. Pretty much everyone I know has sent in a Vortex.. I wouldn't go around saying that the failure rate is crazy and you never know what your going to get. Because frankly we have no idea how many scopes from any manufacturer go in for repair. Or what the failure rate is. Or how many slip past QC. You get where that's going...
.

 

[blbennett1288]

Y'all are like a goddamn broken record. We get it, yall dont trust Minox. Your opinions have been noted elsewhere on the forum. @Diver160651 was trying to have an objective discussion on the Warranty aspect. Not how many Minox's have been broken by a Buddy or Buddley (insert Quigley Ford joke).

 

[MOUNTIC]

My Minox warranty experience.

I had a parallax knob not focus on the first ZP5 MR5 I bought. Blaser USA replaced it without question. Sounds like pretty good customer service to me. New optic in hand in a week.


Since then, I haven't had one issue with my many ZP5s. I went away from a few of them just to try out all the other latest and greatest optics with new reticles. Other then the TT I like my Minox ZP5s the best for the money. Trying to get into another TT with gen3xr as the only reason I sold my TT was because of the reticle choices at the time. Came back into another few ZP5s and they have all been fantastic. The company wouldn't be in business if they sent out junk. Like @CSTactical said it they were junk, they wouldn't sell them.

 

[fdkay]

How does me paying 2k for a scope, have anything to do with Diver's thread on Minox warranty service?

Color you skeptical. A skeptical person that makes one assumption after another.

I'd say I got off track when you replied to me.!!!
I think I replied to you instead of the OP concerning the reason for the warranty service.

 

[Mmfujita]

I bought my ZP5 about a year ago. It was the only one available t that time. Mine has the hard 2nd rotation. I haven’t sent mine in, they said it could take 2 months. Since I never use the 2nd rotation I haven’t sent it in. I was a little bummed. But the thing Is amazing to look thru and shoot. I don’t compete or anything but the mr4 reticle is super as well. The place I bought it from sent it to me and I found it was one of the lower serial number models.
I only have my Leupold Mark 6 3-18 (which is also clear) to compare but the reticle is very easy and doesn’t clutter my view. I will send mine in when I get a scope that I can use while it’s away. Probably another Minox. Lots of good choices.

I think the OP is just sharing info on Warranty. Thanks for posting.

 

[generalzip]

Glad you had a good warranty experience. Sucks you had to use it though.

Funny how guys talk about "the same guys that bash Minox". The same could be said about "the same guys that are fanboys of Minox". [Most] folks have just given their personal experiences with a company/product and it adds up to what it is. I've owned 2 ZP5's and both had issues. I bought the second from Optics Planet because they offer a no questions asked full refund/return. The other vendors on the Hide charge a restocking fee. No big deal if I were buying a Razor or NF (serviced in the US), but when it's a gamble with a Minox I didn't want to take the chance and I'm glad I didn't because the turrets on my second ZP5 didn't line up.

 

[MOUNTIC]

I bought my ZP5 about a year ago. It was the only one available t that time. Mine has the hard 2nd rotation. I haven’t sent mine in, they said it could take 2 months. Since I never use the 2nd rotation I haven’t sent it in. I was a little bummed. But the thing Is amazing to look thru and shoot. I don’t compete or anything but the mr4 reticle is super as well. The place I bought it from sent it to me and I found it was one of the lower serial number models.
I only have my Leupold Mark 6 3-18 (which is also clear) to compare but the reticle is very easy and doesn’t clutter my view. I will send mine in when I get a scope that I can use while it’s away. Probably another Minox. Lots of good choices.

I think the OP is just sharing info on Warranty. Thanks for posting.

The hard second rev is a feature of the ZP5. Some like it, some don't. But it will not go away if you send it in. Just an FYI. Just like the zero stop is pre set. Just different features.

 

[blbennett1288]

Funny how guys talk about "the same guys that bash Minox". The same could be said about "the same guys that are fanboys of Minox".

I don't think it is so much a fanboy thing as a dark horse being criticized unjustly. If Minox wasn't a dark horse, and a NF/Vortex/Kahles/S&B, we would call it what it is and move on.

@patriot07 I had a ZP5 in the high 600's that was a 2017 model. So certainly by now over 1000 are out there in the wild. I would speculate the majority of ZP5's are owned by people interested in Precision Rifles or MIL/LEO who are active in some form of social media. If there were gross QC issues we would have heard about it by now.

I can count less than a handful of people on SH that have had issues with ZP5. Lets say there is another 5 out there that have had issues, just for the sake of argument. So conservatively there are 10 scopes that have had issues, that is 1% man.

I am not easy on my equipment and the Minox held right in there with other top tier brands. I sold my Minox to fund a Tangent Theta, and while I do love my Tangent Theta, I regret selling the Minox.

 

[MOUNTIC]

Glad you had a good warranty experience. Sucks you had to use it though.

Funny how guys talk about "the same guys that bash Minox". The same could be said about "the same guys that are fanboys of Minox". [Most] folks have just given their personal experiences with a company/product and it adds up to what it is. I've owned 2 ZP5's and both had issues. I bought the second from Optics Planet because they offer a no questions asked full refund/return. The other vendors on the Hide charge a restocking fee. No big deal if I were buying a Razor or NF (serviced in the US), but when it's a gamble with a Minox I didn't want to take the chance and I'm glad I didn't because the turrets on my second ZP5 didn't line up.

I'm more of a TT fan boy for what it's worth. I am not brand loyal to really anything. Just get what fits my personal needs at the time for the specific rifle. Still own others like NF, USO, Leupold, Bushnell, Kahles, etc.

But that stinks you got a bad one.

 

[generalzip]

I don't think it is so much a fanboy thing as a dark horse being criticized unjustly. If Minox wasn't a dark horse, and a NF/Vortex/Kahles/S&B, we would call it what it is and move on.

@patriot07 I had a ZP5 in the high 600's that was a 2017 model. So certainly by now over 1000 are out there in the wild. I would speculate the majority of ZP5's are owned by people interested in Precision Rifles or MIL/LEO who are active in some form of social media. If there were gross QC issues we would have heard about it by now.

I can count less than a handful of people on SH that have had issues with ZP5. Lets say there is another 5 out there that have had issues, just for the sake of argument. So conservatively there are 10 scopes that have had issues, that is 1% man.

I am not easy on my equipment and the Minox held right in there with other top tier brands. I sold my Minox to fund a Tangent Theta, and while I do love my Tangent Theta, I regret selling the Minox.

I don't think anyone is denying Minox CAN make a great scope. The only thing people are saying is that you've got a significantly lower chance of getting a good one vs other brands, that's all. Also, I think it's a bit naive to think that the beacon of reality/truth is because you saw it on SH lol. There's a lot more than 5 scopes that have had issues....I alone had 2/2 have issues. If you got a good one that's great! I'm sure it's an awesome scope. Time will tell, but the Minox has been out for some time now. Go to a national match and look at the line of rifles. Should give you a good idea of what experienced guys prefer and trust. I promise you that you won't see many if any Minox. Whether that's because they are still somewhat new or other reasons is up for you to decide. I've shot with 4 people that had Minox. None of them are on their PRS rifles. Take that for what it's worth.

 

[blbennett1288]

I don't think anyone is denying Minox CAN make a great scope. The only thing people are saying is that you've got a significantly lower chance of getting a good one vs other brands, that's all. Also, I think it's a bit naive to think that the beacon of reality/truth is because you saw it on SH lol. There's a lot more than 5 scopes that have had issues....I alone had 2/2 have issues. If you got a good one that's great! I'm sure it's an awesome scope. Time will tell, but the Minox has been out for some time now. Go to a national match and look at the line of rifles. Should give you a good idea of what experienced guys prefer and trust. I promise you that you won't see many if any Minox. Whether that's because they are still somewhat new or other reasons is up for you to decide. I've shot with 4 people that had Minox. None of them are on their PRS rifles. Take that for what it's worth.

It was more of an example than an absolute. Qualitative not quantitative. I do not believe only 5 have had issues; I suspect it is more. Even if you double it, that's still 2%. The order of magnitude isn't going to change which was my point.

Significantly lower? Really? I wouldn't go that far. Maybe a couple percent, but not "Significant"

Another thing is what are we classifying as issues? I am going to be in the minority on this, but I am not calling the second rev stiffness and issue, which is the majority of accounts that have been sent back. I am talking about catastrophic scope failures.

I think Minox's are more popular than you think:

 

[generalzip]

It was more of an example than an absolute. Qualitative not quantitative. I do not believe only 5 have had issues; I suspect it is more. Even if you double it, that's still 2%. The magnitude isn't going to change which was my point.

Significantly lower? Really? I wouldn't go that far. Maybe a couple percent, but not "Significant"

Another thing is what are we classifying as issues? I am going to be in the minority on this, but I am not calling the second rev stiffness and issue, which is the majority of accounts that have been sent back. I am talking about catastrophic scope failures.

I think Minox's are more popular than you think:

View attachment 7073511

I think your estimate of 10 is grossly underestimated. You have to realize like 85% of people that have issues with equipment don't post about it on SH. The smaller the sample size you go even less you'll hear about it on SH.

Issues? Poor glass quality. Parallax issues. Turrets not lining up etc. Yes there's been numerous accounts of this.

You show the graph as evidence Minox is popular. There's 5... 5 out of 175 shooters, a whopping 2.8% lol. None in the top 10. I can only lead a horse to water. I can't make it drink. Draw whatever conclusions you want from the data. I'll draw my own.

 

[blbennett1288]

Go to a national match and look at the line of rifles. Should give you a good idea of what experienced guys prefer and trust. I promise you that you won't see many if any Minox.

175 of the best shooters in the nation. National Match data...there are 5 there...I would put the number of scopes in the wild on par with Tangent Theta. SN's for TT's are still in the 1000's. So representation wise they are on par for the supply. There are a metric shit ton more Leupold, Burris, Sigs in the wild than ZP5's... Interpret how you see fit

You have to realize like 85% of people that have issues with equipment don't post about it on SH.

85% seems arbitrary. I believe people don't talk unless something is wrong. Look at Facebook or google; only negative reviews. I would speculate people would make an account just to bitch about their bad experience. I also said social media, not just Sniper's Hide. Facebook/instagram/other forums/ect

Even if we take your magic 85% number the order of magnitude doesn't change...still talking single digit %

Issues? Poor glass quality. Parallax issues. Turrets not lining up etc. Yes there's been numerous accounts of this.

I agree with those.

Poor glass quality is so subjective and could be from not setting the scope up correctly.



Yup seems there is no reasoning with each other.

 

[patriot07]

I'm sorry if I offended. Was not my intent, purely to point out that

Stuff happens. Sucks. But it happens.

I would say don't buy a Kahles then also, as that warrant experience mimics mine with them. I would not be able to recommend a Kahles to anyone based on what I went through. I bought it from CST but didn't get them involved as frankly it didn't have anything to do with them. Do I go into every X vs Kahles "what should I get" thread and bash them... No. Because in general my experience doesn't represent the whole, or others experience. Same with my Leupold experience. I've sent in more mk5, mk6, and mk8 scopes then I can count to Leupold. So with that thinking, don't ever buy those either. Pretty much everyone I know has sent in a Vortex.. I wouldn't go around saying that the failure rate is crazy and you never know what your going to get. Because frankly we have no idea how many scopes from any manufacturer go in for repair. Or what the failure rate is. Or how many slip past QC. You get where that's going...
.

I probably wouldn't buy a Kahles anyway. Just not the right set of features for the price for me.

I wasn't trying to imply that their failure rate is crazy, but I will say that I believe NF, Vortex, Burris/Steiner, etc. all have better customer service than Minox. And certainly they all have quicker turnaround times if you're in the states. Just stuff to consider if you're buying. For me, poor CS and long delays are unacceptable at that price point with so many other good options around. But that's just my $.02 and it's worth what you paid for it.

I will say with the industry in general, it's remarkable the level of quality that all of these scopes are at. Generally speaking, having a precision optical instrument with high-level optical and mechanical performance mass-manufactured at the prices we pay is kind of shocking that we don't have way more failures than we see. So my only complaints about Minox are in relation to their price point and the CS of other OEMs in the same price point. I never meant to state or imply that they were any kind of junk product - that's just not true.

 

[blbennett1288]

I probably wouldn't buy a Kahles anyway. Just not the right set of features for the price for me.

I wasn't trying to imply that their failure rate is crazy, but I will say that I believe NF, Vortex, Burris/Steiner, etc. all have better customer service than Minox.

Not to derail the thread further, but yes I agree in not buying a newer Kahles. I am more likely to use their 6-24 than the 5-25/3-18.

NF's CS was excellent, about 3 weeks from door to door. I never had to use Vortex while I owned them. Tangent Theta I have not had an RMA yet, but their customer service has been excellent in responding to questions and feedback.

I however do not agree with your Burris/Steiner assessment. I have had to deal with them on 3 separate occasions for failures; 2 illumination and one catastrophic parallax failure. The time it took them to get me scopes back they might as well have been from Germany or Austria.

 

[patriot07]

Not to derail the thread further, but yes I agree in not buying a newer Kahles. I am more likely to use their 6-24 than the 5-25/3-18.

NF's CS was excellent, about 3 weeks from door to door. I never had to use Vortex while I owned them. Tangent Theta I have not had an RMA yet, but their customer service has been excellent in responding to questions and feedback.

I however do not agree with your Burris/Steiner assessment. I have had to deal with them on 3 separate occasions for failures; 2 illumination and one catastrophic parallax failure. The time it took them to get me scopes back they might as well have been from Germany or Austria.

That sucks. I've never had to use Burris/Steiner, but I heard they were good about quick turns. That's a shame.

I can't imagine TT, NF, or Vortex leaving folks out in the cold.

I also agree that I'd be more likely to use the 624 than the 525 Kahles. I've actually been somewhat tempted with them going below the $2k mark used, but I love my Delta Stryker too much to be pushed too hard towards anything else.

 

[seansmd]

I know @Diver160651 the problem was every time he dialed the elevation up the reticle moved down, he was expecting matching movement!

 

[hk dave]

I know @Diver160651 the problem was every time he dialed the elevation up the reticle moved down, he was expecting matching movement!

 

[charnicus]

@Diver160651 I can second your good experiences with Minox CS. Their true to their special warranty on the ZP line which is as solid as anyone else’s. They replaced my scope no questions asked.

 

[Temper]

They won't honor anything if you aren't the original buyer. They will transfer it over but only if the original buyer replies to an email confirming they sold it. If the original owner doesn't reply you got a 3000 dollar paperweight.

 

[blbennett1288]

They won't honor anything if you aren't the original buyer. They will transfer it over but only if the original buyer replies to an email confirming they sold it. If the original owner doesn't reply you got a 3000 dollar paperweight.

If they original owner did not register the product under the MINOX Total Coverage Warranty, Minox has no way of knowing if you are the original owner.

If the original owner did register the product, they should provide you a copy of their registration. This is what I did when I sold my ZP5.

 

[charnicus]

They won't honor anything if you aren't the original buyer. They will transfer it over but only if the original buyer replies to an email confirming they sold it. If the original owner doesn't reply you got a 3000 dollar paperweight.

I wonder how they’d handle a bill of sale for those who’ve gotten some second hand.

 

[Temper]

If they original owner did not register the product under the MINOX Total Coverage Warranty, Minox has no way of knowing if you are the original owner.

If the original owner did register the product, they should provide you a copy of their registration. This is what I did when I sold my ZP5.

Well, they registered it and scope went through a couple hands before getting to me.

I wonder how they’d handle a bill of sale for those who’ve gotten some second hand.

They won't handle it at all unless whoever registered it replies to that email.

 

[charnicus]

Well, they registered it and scope went through a couple hands before getting to me.



They won't handle it at all unless whoever registered it replies to that email.

This is good information.

 

[blbennett1288]

Well, they registered it and scope went through a couple hands before getting to me.



They won't handle it at all unless whoever registered it replies to that email.

I liked it, but I wish there was a dislike button

 

[Diver160651]

I liked it, but I wish there was a dislike button

I think there is

 

[Rekkr870]

I don't know if there is a lot of misinformation or if Minox is just so vague in their warranty process.

My ZP5 broke. I just so happened to be in San Antonio visiting family. I called Blaser USA and spoke to a very nice lady named Marion. She gave the scope a look over; I showed her the issues I was having. She told me that it needed to go back Germany. I'm not the original owner; I'm the third owner. They took it anyway.

The scope is in Germany and has been since mid March.

 

[hk dave]

I don't recall being asked if I was the first owner and I'm pretty sure they never checked to see if my scope was registered... since it wasn't.

 

[Temper]

I don't recall being asked if I was the first owner and I'm pretty sure they never checked to see if my scope was registered... since it wasn't.

I don't know if there is a lot of misinformation or if Minox is just so vague in their warranty process.

My ZP5 broke. I just so happened to be in San Antonio visiting family. I called Blaser USA and spoke to a very nice lady named Marion. She gave the scope a look over; I showed her the issues I was having. She told me that it needed to go back Germany. I'm not the original owner; I'm the third owner. They took it anyway.

The scope is in Germany and has been since mid March.

I was asked to register it online(which I couldn't because it had been registered) and provide proof of purchase before sending it in.

https://www.minox.com/fileadmin/downloads/Warranty/MINOX_Total_Coverage_Warranty_07_2017.pdf

The email confirmation from first owner and second-hand bit is under #3. Seems the book was thrown at me and reading everyone else having a good time with the CS further frustrates me.

 

[Rekkr870]

I was asked to register it online(which I couldn't because it had been registered) and provide proof of purchase before sending it in.

https://www.minox.com/fileadmin/downloads/Warranty/MINOX_Total_Coverage_Warranty_07_2017.pdf

The email confirmation from first owner and second-hand bit is under #3. Seems the book was thrown at me and reading everyone else having a good time with the CS further frustrates me.

Then it seems that the warranty is inconsistent and dependent on who you talk to. That's unfortunate. From what I understood by talking to the lady on the phone, the ZP5 was covered by their lifetime warranty and the other scopes in their lineup were not.

I even shared my confusion with her. She just told me to drop it off because that wasn't the case, basically. Minox/Blaser has been pretty easy to work with, always someone answering the phone or email while I'm going through the process. We'll see when it gets back to me.

What I've learned is that optics break, and it sucks.

What sucks worse is when your optic becomes a 2.5k paperweight with shit warranty and/or a 3-4 month turnaround.

This isn't to flame Minox. I'm just interested in objective reports of the warranty and why these high end scopes are breaking.