I purchased lens covers from MK Machining for a Vortex Razor 1-6. I received them and one of the covers doesn't fit. I called MK Machining and a lady answered. She stated she had recently heard from other customers that the cover doesn't fit. She asked me to measure the diopter and tell her the dimensions. My digital calipers were at my shop, so I couldn't give her measurements at that time.
I called a few days later with the measurements and spoke with a man. He informed me they had simply gone by the dimensions listed on Vortex's website and didn't actually test the product on the actual scope. He suggested I send it back to him and he would send me another one. He also stated they only cerakote once a week, so it would take time to get one back to me. There was no offer to pay for shipping, since this clearly wasn't my error. I told him I wasn't happy with how long this process was going to take, but he seemed unconcerned. In my opinion, when it's your mistake, you send one out to the customer immediately and send a shipping label to send the old one back.
Fast forward to now. MK Machining received the cover on 11/7, but I've yet to receive any communication from them, and I don't have a cover back. I've tried to call, but I get a recording that they're having phone issues and customers should email. I've emailed them, but I can't get a response. This is terrible customer service for a supposedly precision product that was never tested on the actual scope.
I called a few days later with the measurements and spoke with a man. He informed me they had simply gone by the dimensions listed on Vortex's website and didn't actually test the product on the actual scope. He suggested I send it back to him and he would send me another one. He also stated they only cerakote once a week, so it would take time to get one back to me. There was no offer to pay for shipping, since this clearly wasn't my error. I told him I wasn't happy with how long this process was going to take, but he seemed unconcerned. In my opinion, when it's your mistake, you send one out to the customer immediately and send a shipping label to send the old one back.
Fast forward to now. MK Machining received the cover on 11/7, but I've yet to receive any communication from them, and I don't have a cover back. I've tried to call, but I get a recording that they're having phone issues and customers should email. I've emailed them, but I can't get a response. This is terrible customer service for a supposedly precision product that was never tested on the actual scope.