Need help with Meopta customer service

[crackerbacks]

My meopta B1 15x took a dump this weekend during a match, it fogged up and now has double vision. I purchased it 4 years ago from camera land. I messaged Doug Sunday and he was awesome and responded to me the same day recommending I call Eric at meopta and gave he Eric’s phone number. I have call three times and left 2 messages and no response from Eric. Has anyone else tried to use the meopta warranty or another contact number I can try? I used the 1800 number.

Any help would be appreciated

 

[Hickswr]

Dude- it’s only been two days. Maybe Eric is on vacation or just a little behind on returning calls. Don’t call the BBB just yet.

 

[Burdy]

My meopta B1 15x took a dump this weekend during a match, it fogged up and now has double vision. I purchased it 4 years ago from camera land. I messaged Doug Sunday and he was awesome and responded to me the same day recommending I call Eric at meopta and gave he Eric’s phone number. I have call three times and left 2 messages and no response from Eric. Has anyone else tried to use the meopta warranty or another contact number I can try? I used the 1800 number.

Any help would be appreciated

Eric is the one you will want to wait on as he is here in the US and can get you taken care of quicker than anyone else will be able to.

 

[gr8fuldoug]

I reached out to Erik and he replied:

"Hi Doug,
There is a form on Meopta’s website that needs to be filled out to request a return authorization. I pasted a link below and my voicemail message also tells them where to find it on the website:

Returns & repairs – Meopta

Once the customer submits the form I will create the RMA and email them the instructions for and explanation of the return / repair process with Meopta."

 

[NEC012]

I got in contact with Meopta directly for a pair of Cabelas Euro binos. They took them in for cleaning and inspection and sent me a loaner pair while they were in the shop. This was 2021.

 

[crackerbacks]

I reached out to Erik and he replied:

"Hi Doug,
There is a form on Meopta’s website that needs to be filled out to request a return authorization. I pasted a link below and my voicemail message also tells them where to find it on the website:

Returns & repairs – Meopta

Once the customer submits the form I will create the RMA and email them the instructions for and explanation of the return / repair process with Meopta."

I appreciate the link I still feel that it’s pretty sad that he would ignore calls about a $1500 purchase. That is not the customer service I would expect.

I would like to know if it’s going to be covered before I send it in, with this service I will not be investing in a company that ignores calls anymore.

 

[crackerbacks]

Dude- it’s only been two days. Maybe Eric is on vacation or just a little behind on returning calls. Don’t call the BBB just yet.

He was not out of the office, just ignoring my calls per Doug.

 

[Hickswr]

He was not out of the office, just ignoring my calls per Doug.

Smart man! He must moonlight as a psychic

 

[Burdy]

I appreciate the link I still feel that it’s pretty sad that he would ignore calls about a $1500 purchase. That is not the customer service I would expect.

I would like to know if it’s going to be covered before I send it in, with this service I will not be investing in a company that ignores calls anymore.

How do you figure dude? Virtually every manufacturer now has an online RMA process to help with workflow. It's far easier to capture all the information they need right then and there and have SOPs to ensure timelines and an expedient and complete solution. Most people think the exact opposite, "I filled out the RMA process and got back an immediate confirmation response, I like that!"

Otherwise these people are taking phone calls and asking for serial numbers and model numbers and such that the customer on the phone is not even prepared to give and is taking up valuable time from other customer service issues that may need to be handled.

 

[smoothy8500]

Well, if he owned a Vortex he would have been very familiar with a typical company's RMA process......

 

[kthomas]

How do you figure dude? Virtually every manufacturer now has an online RMA process to help with workflow. It's far easier to capture all the information they need right then and there and have SOPs to ensure timelines and an expedient and complete solution. Most people think the exact opposite, "I filled out the RMA process and got back an immediate confirmation response, I like that!"

Otherwise these people are taking phone calls and asking for serial numbers and model numbers and such that the customer on the phone is not even prepared to give and is taking up valuable time from other customer service issues that may need to be handled.

I haven't used Meoptas, but I'm a big fan of Arc'teryx's online RMA process.

You fill out a questionnaire to describe the issue, provide photos, and CS gets back to you in a couple of days in regards to whats entailed for the repair, costs (if any), and detailed instructions on how to return.

 

[stanley_white]

He was not out of the office, just ignoring my calls per Doug.

Did Eric’s voicemail direct you to the website?

-Stan

 

[gr8fuldoug]

He was not out of the office, just ignoring my calls per Doug.

In no way did I suggest or indicate he was ignoring your calls. I have no idea if he's been in the office as I have been on vacation for the last week. I periodically check my e-mails and PM's during vacation and wanted to see what I can do to assist you

 

[918v]

He was not out of the office, just ignoring my calls per Doug.

This is why you should buy Zeiss. They don’t ignore people like yourself.

 

[ma smith]

He was not out of the office, just ignoring my calls per Doug.

Meopta 15x are good glass, hopefully you are complaining because you love them.

This thread seems a little weird to me.

 

[smoothy8500]

This thread seems a little weird to me.

Weird as in "whiny"?

Yeah.

 

[71firebird400]

You sound like an entitled brat. Best wishes to Meopta to keep this lunatic happy.

 

[DownhillFromHere]

Expects - DEMANDS - instant service for a $1500 scope? Puts words into the mouth of one of the most respected vendors on SH? I usually avoid drama here, but whiny OP needs to gbpse as he has no f'ing clue otherwise.