I wanted to start a separate thread from the one already listed since this is specifically about NVI and not USPS. I originally bought my ANVIS 9 on their last black friday deal. It was an easy and smooth experience. I paid the money, and a month later it was shipped.
They were responsive to emails and Instagram messages. He even took the time to explain different tube specs pros and cons. My ANVIS 9 showed up looking well packaged, brand new battery pack and the adapter for the helmet mount. Everything looked professional and new.
Fast forward to now. About a month ago, I noticed a small spec that was significantly brighter than the others in a pitch black basement. It was in the left tube. I shot an email over to NVI explaining what it was and that it was ONLY seen in a dark room not outdoors or under IR light. He said I can send it in for warranty if I wanted to.
I shipped it on September 17th. They specifically told me to ship it via USPS since they deliver during their shop hours. Thankfully I insured the package for the amount I paid for it. USPS said nobody was available to receive the shipment. I emailed them and a few days later they picked it up from USPS.
When I asked about the lead time for warranty, they said it takes one to three weeks once they get it shipped out to L3. Inside my case, I attached a printed copy of our email conversation with instructions to swap to an RNVG housing and send my ANVIS housing back for a future build. A little over a month goes by and two emails not responded to, I reached out again. Paul said Glynn was out on surgeries for the past month...allegedly
The next day Paul sent an email saying Glynn built my nods and asked for payment. I made the payment on Saturday and they arrived on Monday. Super fast shipping. The box contained my RNVGs and the Wilcox mount I bought. No ANVIS housing. I go downstairs in the same conditions to check for the emission point. Sure as shit, left tube, it’s still there. Still can’t see it outdoors or under IR light.
Now read my email exchange below:
They were responsive to emails and Instagram messages. He even took the time to explain different tube specs pros and cons. My ANVIS 9 showed up looking well packaged, brand new battery pack and the adapter for the helmet mount. Everything looked professional and new.
Fast forward to now. About a month ago, I noticed a small spec that was significantly brighter than the others in a pitch black basement. It was in the left tube. I shot an email over to NVI explaining what it was and that it was ONLY seen in a dark room not outdoors or under IR light. He said I can send it in for warranty if I wanted to.
I shipped it on September 17th. They specifically told me to ship it via USPS since they deliver during their shop hours. Thankfully I insured the package for the amount I paid for it. USPS said nobody was available to receive the shipment. I emailed them and a few days later they picked it up from USPS.
When I asked about the lead time for warranty, they said it takes one to three weeks once they get it shipped out to L3. Inside my case, I attached a printed copy of our email conversation with instructions to swap to an RNVG housing and send my ANVIS housing back for a future build. A little over a month goes by and two emails not responded to, I reached out again. Paul said Glynn was out on surgeries for the past month...allegedly
The next day Paul sent an email saying Glynn built my nods and asked for payment. I made the payment on Saturday and they arrived on Monday. Super fast shipping. The box contained my RNVGs and the Wilcox mount I bought. No ANVIS housing. I go downstairs in the same conditions to check for the emission point. Sure as shit, left tube, it’s still there. Still can’t see it outdoors or under IR light.
Now read my email exchange below:
