Around an hour ago my PayPal account got hacked. It didn't concern me at first when someone added another MasterCard to the account because it cannot be used on my bank account. My bank doesn't use MasterCard so there should not be any link to my bank account. Then I got a surprise when two payments went off my actual bank account. Directly after, my PayPal account was closed.
First I tried to contact PayPal to log a dispute and report fraud. Turns out if your account is closed, you cannot log in and cannot report shit.
Next tried the bank contact centre. They first directed me to a link where I have to select the card that the disputed payment was made from. Now, because the payment was made from a card that is not linked to my account I cannot report the fraud to the bank. Best help they can give me is to contact the fraud department during office hours.
So, those of you that have PayPal accounts, I suggest you close them now before you walk the same route as me.
First I tried to contact PayPal to log a dispute and report fraud. Turns out if your account is closed, you cannot log in and cannot report shit.
Next tried the bank contact centre. They first directed me to a link where I have to select the card that the disputed payment was made from. Now, because the payment was made from a card that is not linked to my account I cannot report the fraud to the bank. Best help they can give me is to contact the fraud department during office hours.
So, those of you that have PayPal accounts, I suggest you close them now before you walk the same route as me.