Just wanted to say that I just had the best experience with Q's customer service department with regards to repairing my Jumbo Shrimp suppressor. I damaged the end cap and baffles because I idiotically fired some 6mm creedmoor through my Fix 6.5 creedmoor barrel while my Jumbo Shrimp was attached. This is obviously not warranteed and was completely my fault. Nevertheless, Q repaired the suppressor, bead blasted, and refinished it in a real cool silver/tungsten type color. The whole process took a little less than a month. I was very willing to pay whatever they wanted to charge me and expected to be charged since it was clearly my fault. But they did all for free! Thank you Q! And yes I just bought a second Jumbo Shrimp at Silencer Shop which is having a free tax stamp sale on that suppressor. I have absolutely no affiliation with Q or Silencer Shop but feel compelled to let people know my positive experience. Great, lightweight 6.5 can by the way.
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Suppressors Q Customer Service
- Thread starter kmarc13
- Start date
As much as I hate Kevin "PT Barnum" down to the marrow in my bones, glad you received exceptional customer service. Have to applaud that regardless of who the owner is because they often employ people who give a fuck about said CS. And great customer service is the exception these days. Just ask anyone who's had to warranty a Dead Air product. Two months in Dead Air, still waiting (and likely a long, long time). Sorry, had to get my DA dig in.
Good customer service is hard to find. I was sick to my stomach when I screwed up the suppressor. I was honest about what happened to them and didn't ask them to fix it for free. Really happy with the outcome. I did have a really positive experience with Nightforce CS as well. Thet fixed a mount for me, that I overtorqued and also sent some replacement screws, all free.
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