Sgt Of Arms Issues

[Clayt6499]

So I wanted to see if anybody has dealt with Sgt Of Arms since the start of 2024. I have had a barrel on order from them since January 31 of 2024 and was given a 12-20 week lead time. Which I was fine with. Obviously we are over double that and then some. I checked on it a few times once it got over the estimate and got told about them moving barrel work in house and that setting them back a few weeks and I understood. So I’d call 1 time a month ish to see what the status was and got a new excuse every call. Now as of the last 3 months it has become nearly impossible to get them to answer the phone, they will not return voicemails either. Their website is automated and they don’t respond there too. I was finally able to get somebody to answer Monday and voiced my concerns. I was assured I’d get an answer on my order and the status by end of day. I have still not heard back and tried calling again yesterday and left yet another voicemail. I have tried calling quite a few times today and different times and still can get anyone to answer. Has this been the experience with anyone else lately? I know Eric is supposed to be a great guy and all and the company has a great quality track record, but this customer service is inexcusable and was curious if other people have the same issue.

TLDR:
Sgt of arms customer service is nonexistent and it makes me question doing business with them especially considering the fact that I wasted an entire year waiting on a product I still have yet to receive.

 

[wvfarrier]

I have seen several threads on other forums of people reporting similar issues

 

[Rangemaster]

The only things I buy from them is the arca handguards, ordered one of the handguards around the first of the year and it took a month or two to get it. 12 months for a barrel, I would cancel the order and get a refund.

 

[jetjock07]

I just ordered one of their ARCA handguards on 11/13 and in the website it said it would ship on or after 11/19. It shipped on 11/19. I did notice that the number and address on their website is different from the number and address that was attached to the initial purchase confirmation email.

 

[Clayt6499]

the handguards don’t seem to be an issue. From what I’m reading this is either full rifle build or barrel issues. Update, I finally got a phone call back, got told they could offer me a different product than I ordered instead (if I wanted that I’d have ordered that) or they needed to order a blank for my barrel. So in 10 months you don’t even have a blank for me? After I was told at one point the barrel had been profiled and was just waiting for chambering and shipping as one of the excuses. I requested a refund. Hopefully I get that back in a timely manner. But honestly I don’t have high expectations at this point.

 

[FJS]

Did you get your refund?

 

[Clayt6499]

Did you get your refund?

I did finally get my refund on December 4th. I requested it on November 21. I wish it had never come to this but it seems to be Par for the course on people getting either full builds or barrels done by them. I know they had some issues with moving their barrels in house and falling behind because of that, but this was way more than that. I won’t tell people how to spend their money, but I do want anybody else to understand what they are possibly getting into dealing with them.

 

[JaoeyP]

I just ordered one of their ARCA handguards on 11/13 and in the website it said it would ship on or after 11/19. It shipped on 11/19. I did notice that the number and address on their website is different from the number and address that was attached to the initial purchase confirmation email.

I ordered a handguard 1 day after you and have not received it yet. Emailed last week, left a voicemail today. Getting close to initiating a chargeback. No reason for this kind of service.

 

[Secant]

Dammit. I've been waiting for their 15" arca handrails to get back in stock. Might just need to buy an Mlok aero with a separate arca plate.

 

[jetjock07]

I ordered a handguard 1 day after you and have not received it yet. Emailed last week, left a voicemail today. Getting close to initiating a chargeback. No reason for this kind of service.

That sucks. I received mine. Great looking handguard. Now if Aero will just send me my upper that was ordered almost a month ago

 

[JWHanks]

Dammit. I've been waiting for their 15" arca handrails to get back in stock. Might just need to buy an Mlok aero with a separate arca plate.

Not to derail the thread but you may check out CMT. I have an arca handguard from them and I like it

 

[JaoeyP]

Not to derail the thread but you may check out CMT. I have an arca handguard from them and I like it

The reason a lot of us are trying for a SGT is their compatibility with the Aero enhanced upper. Looks like a decent handguard otherwise.