Even though I did not purchase a scope from him I simply asked for his guidance on a issue with turrets being with no audible sound and little to none detent clicks with a new purchase of a Athlon Ares BTR 4.5x27x50 scope with sending a private message to Doug at Camera land he responded in the matter of a couple of minutes so that tells you of someone who cares about customer service thank you Doug you earned my business.