I wanted to take a minute and write a formal thank you letter to SilencerCO/SWR. These guys went above and beyond in assisting me with a repair that I needed on one of their suppressors. Some of the backstory:
About 3 years ago I purchased a SWR Omega 30. This suppressor was a thread on model and has been shot on several calibers. While the accuracy was good I felt that something could be improved so I moved to shooting sub caliber rounds (less then 30cal). It spent most of its time on a 6.5 Creedmoor. I performed a test with it on a 308 bolt gun vs a semi auto 22. But before any of that took place I had a rifle builder check its runout on a barrel that he had done the work on. He told me the can had a considerable amount of runout, something more then acceptable. I believe it was .003" but I cannot remember exactly as the 3 year time span has made it difficult to recall 100%. So I moved it to testing on a 22lr and then after the testing noticed the baffle strike that was caused by a 308 bullet.
I called SilencerCO and explained the situation to Andrew. He told me to send it in for CQ testing and they would report back. The next afternoon I got a phone call and it was Andrew. He told me it was to far out of spec and they could not let something like that back out into my hands. I feared the worst, that I would have to have it destroyed and replaced. Only to wait that 9-12 months to get the replacement back in use. He explained that the tube was still in good shape and could be salvaged. They were going to completely rebuild my suppressor with my existing tube. What I got back was a brand new Specwar 7.62 with QD feature. They also included 2 muzzle brakes. I was blown away at the top notch treatment and service. I told them whatever damage I had caused I would pay for. They refused to take my money! I just got it back today after a 3 week turn around process. I was blown away.
This is my THANK YOU to them! Your customer service is way up there with only a few other companies I have dealt with and you have secured a loyal customer for sure. I plan on owning more of your products and hope that everyone else can take something away from my experience. It's nice to see that firearms companies still care and want you happy with your product.
I will post some pictures of it and possibly a comparison video with another suppressor.
About 3 years ago I purchased a SWR Omega 30. This suppressor was a thread on model and has been shot on several calibers. While the accuracy was good I felt that something could be improved so I moved to shooting sub caliber rounds (less then 30cal). It spent most of its time on a 6.5 Creedmoor. I performed a test with it on a 308 bolt gun vs a semi auto 22. But before any of that took place I had a rifle builder check its runout on a barrel that he had done the work on. He told me the can had a considerable amount of runout, something more then acceptable. I believe it was .003" but I cannot remember exactly as the 3 year time span has made it difficult to recall 100%. So I moved it to testing on a 22lr and then after the testing noticed the baffle strike that was caused by a 308 bullet.
I called SilencerCO and explained the situation to Andrew. He told me to send it in for CQ testing and they would report back. The next afternoon I got a phone call and it was Andrew. He told me it was to far out of spec and they could not let something like that back out into my hands. I feared the worst, that I would have to have it destroyed and replaced. Only to wait that 9-12 months to get the replacement back in use. He explained that the tube was still in good shape and could be salvaged. They were going to completely rebuild my suppressor with my existing tube. What I got back was a brand new Specwar 7.62 with QD feature. They also included 2 muzzle brakes. I was blown away at the top notch treatment and service. I told them whatever damage I had caused I would pay for. They refused to take my money! I just got it back today after a 3 week turn around process. I was blown away.
This is my THANK YOU to them! Your customer service is way up there with only a few other companies I have dealt with and you have secured a loyal customer for sure. I plan on owning more of your products and hope that everyone else can take something away from my experience. It's nice to see that firearms companies still care and want you happy with your product.
I will post some pictures of it and possibly a comparison video with another suppressor.
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