Suppressors TBAC = AWESOME Customer Service!!

[Subwrx300]

Had to post huge thanks to Blake and Zak. I tried getting another 5/8x24 CB brake and not only were they quick to reply, but even though item is backordered, I sent quick email asking if I could get in line/place order.

Less than 5 minutes later I got an email asking me to confirm shipping address and 2 minutes later, an invoice for the order.

Huge thanks and saved me time by not having to monitor stock status to get an order in. Great company and amazing people!

 

[PD DUMPER]

That will keep you coming back for more.
It did me.

 

[Strykervet]

Yeah, if they ever get a real complaint I bet they'll frame it.

 

[surgeon260]

+1. They are pretty much the best company I have dealt with in the shooting industry. Best products, best service, no BS.

 

[msstate56]

You’ve got to be kidding me. Myself and my partner have had Ultra 7s on order since early May. They were shipped last week and delivered Tuesday (7/24). With no brake! Invoice said brakes are still back ordered. Glad you got one though I guess.

 

[Subwrx300]

You’ve got to be kidding me. Myself and my partner have had Ultra 7s on order since early May. They were shipped last week and delivered Tuesday (7/24). With no brake! Invoice said brakes are still back ordered. Glad you got one though I guess.

No, you misread my post. I don't have mine yet. They placed a backorder for me remotely with two emails.

They said a few weeks before back in stock. I have 4 now but those were purchased over the last year or so.

 

[Hippy_Steve]

I'm sold on TBAC

 

[Zak Smith]

We got behind on brakes a little bit in early '18 due to -- I guess -- everyone building new rifles in Q1 and needing additional brakes. For about the last 4-6 weeks we've been "pretty much" caught up, with delays of a few weeks here and there. That big CNC machine you saw Ray post on FB was part of our strategy to not get behind on brakes again. Anyway, I apologize for the brake situation and we're doing everything we can to get caught up and make sure it doesn't happen again, and to get brakes out fairly and as fast as we can, to those who need brakes for outstanding orders.

 

[msstate56]

My bad. I read shipping confirmation and thought they were shipping you one. I haven’t shot it yet, obviously, but In hand it is really nice. Sorry for my rant. I apologize to TBAC, and don’t want to disparage them. They have been terrific to work with during my order with them. Hope you get caught up on brakes soon.

 

[dieselboy427]

I had my 338BA recalled under warranty. They said, since the finish had to be stripped anyway, I could have it coated in another color if I wanted. Extremely fast turnaround, and they kept me updated. This is why i have 2x 22TD in jail right now.

 

[NateVA]

They lost my business due to never answering the phone or responding to emails

That's certainly an interesting response. I've called them regularly, even a couple of days ago and they've always picked up to talk. Also they're extremely responsive on this forum so I'm having trouble wrapping my mind around the lack of response you got.

 

[TBACRAY]

When and how did you try to contact us for 2 weeks? We usually get back to people within hours. Been that way for almost 12 years now.

 

[TBACRAY]

TBA suppressor maybe. We are Thunder Beast Arms

Is this who you mean
http://www.tbasuppressors.com

Or us Thunder Beast

https://thunderbeastarms.com

 

[msstate56]

Every time I've emailed TBAC I've gotten a reply, no later than the next business day. When I've called, someone always answers. I also purchased an Ultra 7 in May with no problems.

 

[Sniperwannabee]

Heck you could post a thread here and you'll get a response in less than 12 hrs

 

[TBACRAY]

No, I was interested in a Ultra 7. The first weeks in May. Called multiple times and emailed.

PM your email address so I can do a search please. Did you leave a voice mail? If so what number did you call from?

 

[surgeon260]

Zak answers emails usually within minutes. Even on weekends. Ray answers the phone or calls back within an hour tops. This has been my experience dealing with two cans, a recore, and stupid questions about brakes. @HunterFL772, you sir are describing one hell of an anomaly.

 

[Ep1985]

Zak answers emails usually within minutes. Even on weekends. Ray answers the phone or calls back within an hour tops. This has been my experience dealing with two cans, a recore, and stupid questions about brakes. @HunterFL772, you sir are describing one hell of an anomaly.

Yes, I've never heard anything but awesome reviews from the TBAC guys. Was hoping to meet Ray at SHOT this year, but looks like I'm not gonna get to go. Hunter, I'm sure they will bend over backwards to make you happy and resolve the issue.

 

[pell1203]

Thunder Beast Arms is by far the most put together, customer centric company i’ve ever dealt with in the gun industry!

Actually, now that I think about it a bit more, they may take the overall crown for any company I’ve ever dealt with... and I’m no spring chicken!

Way to go guys, and thanks for your efforts!