For anyone here that has knowledge of the Telecom industry and, specifically, Caller ID and the "inner workings" of it:
A year ago, I started a new business (I'm a "Notary Public"). I got a phone number from one of those "secondary" phone no. companies as an app to my smart phone... a "reassigned" number. So far, it has worked well and I can take / give calls/texts on both my primary and secondary (business) numbers, separately. And I'm not getting any errant calls for the previous business... so far, anyway.
Earlier this week, a person tried to call my business number and, for the first time, noticed that the caller ID "Name" from the previous owner had not been cleared and is still attached to the number I received. Thus, when people dial it, it comes up with that name (i.e. "Calling XYZ Co") where "XYZ" is the name of the business that had the number before me.
I need to be able to delete that name and/or its association with my number, or change it to my business name. It's not a "bad/nefarious" name (i.e. "Adult-O-Rama" store), but it's still confusing to people who might call my number looking for my Notary business. The "alternate phone" app company where I got the number from says they have no control over it and cannot help me. They even refused to research the name of the previous carrier so I might call them to see if they might alter it, citing "security reasons." Gotta love that catchall.
Therefore, if anyone here knows anything about how caller ID Names and numbers are managed and can point me in the right direction as to how to get it changed or removed from the number itself, I'd truly appreciate it.
Thanks much.
A year ago, I started a new business (I'm a "Notary Public"). I got a phone number from one of those "secondary" phone no. companies as an app to my smart phone... a "reassigned" number. So far, it has worked well and I can take / give calls/texts on both my primary and secondary (business) numbers, separately. And I'm not getting any errant calls for the previous business... so far, anyway.
Earlier this week, a person tried to call my business number and, for the first time, noticed that the caller ID "Name" from the previous owner had not been cleared and is still attached to the number I received. Thus, when people dial it, it comes up with that name (i.e. "Calling XYZ Co") where "XYZ" is the name of the business that had the number before me.
I need to be able to delete that name and/or its association with my number, or change it to my business name. It's not a "bad/nefarious" name (i.e. "Adult-O-Rama" store), but it's still confusing to people who might call my number looking for my Notary business. The "alternate phone" app company where I got the number from says they have no control over it and cannot help me. They even refused to research the name of the previous carrier so I might call them to see if they might alter it, citing "security reasons." Gotta love that catchall.
Therefore, if anyone here knows anything about how caller ID Names and numbers are managed and can point me in the right direction as to how to get it changed or removed from the number itself, I'd truly appreciate it.
Thanks much.