Trijicon's Outstanding customer service! (ACOG TA11 - TA110)

[Charles Follett]

I would like to commend Trijicon on their great customer service.
I returned a ACOG TA110 for a couple of minor issues (nothing that prevented the scope from working - just me being a bit anal LOL).
I love the scope but knew I would be bothered.
The service team at Trijicon took care of me and I couldn't be happier.
Charles

 

[Tims]

I would like to commend Trijicon on their great customer service.
I returned a ACOG TA110 for a couple of minor issues (nothing that prevented the scope from working - just me being a bit anal LOL).
I love the scope but knew I would be bothered.
The service team at Trijicon took care of me and I couldn't be happier.
Charles

What was the turn around time for the repairs? What did they do? I have a TA31f I want to send back to have the tritium replaced.

 

[Charles Follett]

It took 2-3 weeks but only because they had to wait for a new batch of reticles to be made. Mine had some holes in the masking around the edges. It also had some aluminum particles stuck to the inside of the tube (only visable through the front lens).
Everything fixed to my satisfaction!

 

[Charles Follett]

Does anyone know what a Tritium re-lamping would cost?