US Optics customer service

[HiDesertELR]

All I can say, is... Awesome.

@Kyleigh took great care of my situation (never take the elevation turret all the way off!), and has my B25 back in the mail after about a week.

No questions, no charges, just great customer service. Thanks US Optics!

 

[Kyleigh]

It is our pleasure! Our #1 goal is to provide the best support and experience possible. I am so happy that you had a great experience with our team!

 

[Poorboyr]

I'm glad you were taken care of. Their customer service is second to none. Kyleigh is great to deal with.

 

[DustBun]

I agree. They are great to work with.

 

[Painterbolt]

I had an older USO, that thing was a tank. I regret getting rid of it.

 

[koshkin]

That is very good to hear. I have been looking at a couple of US Optics products and I like what I see. It sounds like the customer support is there as well.

ILya

 

[GrumpyOleFart]

I love learning of great customer service.

 

[RagnarAW50]

I just discovered this on my SN9, no idea when it happened, have not shot the scope much and at all for the last decade at least, clearly something is not right. I was more concerned about it until I saw this thread. Hopefully they will be able to service it, I do not expect it to be covered under warranty just glad USO is around and taking care of people.

I sent them a note today so just starting the process, will report back with results.