Good morning all. I sent in a B25 for warranty service. It was received at the factory on October 15th. Prior to this, I had never had a problem with getting ahold of tech support or customer service by phone or by email. I always had a response withing 24hrs. They suggested a 4-5 week turn around for the repair. Its been 7 now and I have not been able to get ahold of anyone, by phone or by email. Has anyone heard anything about the company in general recently?
US Optics?
- Thread starter bush873
- Start date
I understand that USO was bought awhile back by ZRO Delta and they are at the same address but at different phone numbers.
You might could call ZRO Delta and ask them to tell the USO side of the building to pickup the phone.
-Stan
You might could call ZRO Delta and ask them to tell the USO side of the building to pickup the phone.
-Stan
Can you please let me know if you got through to someone, i need to send in my B17 and have been trying to get a hold of someone to get an RMA number, no one has answered their online form, or voice mail or email. So far this kind of customer service is less then ideal.
I was able to speak with someone on the ZeroDelta side who took my information and advised that they would forward it. Fingers crossed.
I mean how crazy is that.. i should do the same and maybe someone will wake up and be like why is this happening.
Sent mine in about 8 months ago for a non locking elevation issue. Had immediate reply through email and scope back within 10 days of shipping free of charge. Hope yours is rectified quickly.
Scope Model: TS-12X-MHR-USO
Scope Reticle: Non-Illuminated FFP MHR Reticle
JUST HEARD BACK. Repair is complete, waiting on export paperwork. Apology for the "extended delay".
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