Another Hancock thread... Here we go:
1) We have emailed every remaining RH Hancock order holders this week. The parts are FINALLY ready from the last vendor for the last of the rifle components. The barrels are done and everything is here in hand except for the actions which we needed bolt heads to complete them. We've been waiting on the proper bolt heads now for some time and they're finally done. We have sent invoices out to the remaining 16 orders. The LH orders we need LH actions and they will also be filled with LH KRG Bravo's once those are ready on the market. It won't be a conversion chassis anymore since they're supporting the LH option now (which is awesome as I'm a lefty myself).
I don't know who the OP is or what his order # is but he's been sent an email with a link to pay for his order. All orders still outstanding at this time are being filled with a complimentary Jetblast muzzle brake as an olive branch towards the substantial delays and as a thank you to customers who have opted to wait for the rifle to deliver.
3 of 16 have paid and 1 shipped, 2 are still awaiting FFL paperwork to arrive
2 of them the people asked for some extra time to pay due to the WuFlu. Not a problem, we're working with them.
And 11 are in radio silence.
So, there may soon be 11 ready-to-ship Hancocks listed on the forum.
Now that we're ready to complete the rifles and invoicing people I'm not accepting cancellations except on LH orders. There has been ample time for people to confirm that they wanted to cancel when we asked previously.
2) j741 is a fraud. I was going to leave it alone but he's made it his mission, which he stated in an email, to push as much negative information about us as possible. So let's put the more of the info on his situation out there.
He was awarded a substantial store credit for IT work. The work he partially delivered, didn't do what he said, nor was the project completed. Then, and this is just recent, he claimed to have an issue with a barrel we made him on his store credit and a partial payment with a CC. I sent a call tag for it to come back, he shipped a box back that had a baggie of stainless tumbling media in it. Funny enough that bag of tumbling media weighed out EXACTLY what that barrel weighed. Then he put in a card chargeback notice and lied on the form, then he falsified BBB reports villifying us. We've been back and forth a couple of times about his situation with the BBB. I have emails to back all of it up, including his emails where he contradicts his story in his own emails and so do the police at this point.
3)
@canezach the COMP40 example a bit of a misrepresentation, but here's the skinny on those:
They were always represented to have parts imported from overseas including China. When we got bad parts in hand we didn't ship them out we fought with the vendor and returned them. The rest of the world is finding out now what its like to do business with China. That's why we issued refunds to people and have not allowed orders to be placed on them. Using it as an example to show that we are selling things we don't have is totally off base, you can't place an order for it and you haven't been able to for 11 months. Once we were unable to reach an acceptable resolution with the vendor of aluminum parts we refunded the rest of the outstanding orders for whomever had not already cancelled. If anyone holds a COMP40 order that they're waiting on and I missed it when we refunded the others I apologize and we will get it taken care of immediately. Let me know via PM and we'll do it asap.
4) We have always filled orders as soon as possible, we don't hold things unless we cannot let it leave due to an issue. I won't hold up an order for a new barrel on someone because we're waiting on mag bolt heads for an action that someone else needs. That would be completely asinine.
As far as filling orders goes we are shipping custom ordered barrels faster than anyone else in the industry now and have been for at least the last 9 months. I'm sure someone will chime in and say "my barrel took 5 months" but they'll forget to tell you it was a blank that we didn't have in stock, told them it needed to be ordered, gave them the option to wait or to go elsewhere or to do something else... but here they are telling people it we took 5 months and other people are getting them in days. That is the way of the internet.
Bottom line is this, and I've said this before on here:
We had a LOT of problems in 18 and 19. Some were from us/me trying to get an expanding shop under control. Employee issues, vendors not delivering (and there are MANY threads of 1 particular vendor not delivering parts to people but we're still the ultimate bad guys for being late on Hancocks). The Hancock was an extremely audacious project that nobody else had tried at the time and the only people succeeding at it now have much bigger operations that have more of the parts vertically integrated.
We took a long time to get the stuff out the door in 2018 and 2019. We lost some orders, duplicated some orders and messed up some orders. I actually tabulated all of the returns and fixes we did in 18 and 19 from quality problems recently and by the numbers it was a lot better than I expected but still not where I want to be and not where we are now. I've also implemented better quality tracking metrics in house and that's why folks find serial numbers on the barrels that they get from us now. There is a database tracking all of the things like thread sizes, headspace, fit up, chambering, etc in an electronic record for reference and the person recording the data is a different person than the one who cut the barrel.
We're in a lot better position now to keep the workflow moving and we're much more organized than we were in 18 and the first half of 19.
To the OP, please check your emails for the info about the Hancock you have on order. Might be in a SPAM folder or if you have an old email address we sent the notices to the one in our system when you placed the order. If you're holding off on paying the invoice for COVID issues please contact us so that we know you want the rifle and don't sell it out from under you. We understand that a lot of people are not working right now and money can be a problem but please get in touch with us privately and we can talk about it.
Our current lead time for custom barrels is 3-4 weeks unless we don't have the blank, at which point we are notifying the customer immediately with several options. And as always, parts in hand is what makes the lead time matter. We can't do a lot without the right parts in hand which is why we have largely stopped advertising barreled actions, complete rifles and other combo prices because of the availability of vendor supplied components. If we don't have it here we don't sell it.
