If anyone else has had these problems please let me know.
I have an immediate family member who co-signed a student loan for another family member. The loan was over sue by a few months so te co-signer had to pay. He is up to date and is actually paying more than what he is suppose I to knock out he whole loan.
The problem is Wells Fargo keeps sending him letters stating he is late on his payments and in turn charges him late fees. He has called Wells Fargo several times and they continue to tell him he's late which he is not. After much frustration he went to the local Wells Fargo branch and spoke to the manager.
The manager made a call in front of him to the main student loan department and told them the problem and told them the customer was in the office. The call taker told the manager that they showed no late fees and that everything was fine and there would be no more late fees. My family member had the manager call again to make sure this was resolved. The manager was told that the late fees would still be charged because of late payments which was not happening at this point.
The manager explained they just spoke to another loan person and was told there were no more late fees. The manager was told the other call taker was wrong. The issue is still not resolved. I would appreciate any helpful feedback.
I have an immediate family member who co-signed a student loan for another family member. The loan was over sue by a few months so te co-signer had to pay. He is up to date and is actually paying more than what he is suppose I to knock out he whole loan.
The problem is Wells Fargo keeps sending him letters stating he is late on his payments and in turn charges him late fees. He has called Wells Fargo several times and they continue to tell him he's late which he is not. After much frustration he went to the local Wells Fargo branch and spoke to the manager.
The manager made a call in front of him to the main student loan department and told them the problem and told them the customer was in the office. The call taker told the manager that they showed no late fees and that everything was fine and there would be no more late fees. My family member had the manager call again to make sure this was resolved. The manager was told that the late fees would still be charged because of late payments which was not happening at this point.
The manager explained they just spoke to another loan person and was told there were no more late fees. The manager was told the other call taker was wrong. The issue is still not resolved. I would appreciate any helpful feedback.