Have had my Osprey on order at a local dealer now for over 6 mos. I have paid my dealer in full and my dealer has paid for my suppressor when he ordered it. Even with a few phone calls he seems that he not able to get my suppressor. They have been filling their big orders but not have been taking care of the smaller dealers. If I had known it would take this long, I likely would not have ordered a Silencerco. Their customer service seems a little lacking. I wish that I could run my business like that. Have my customers pay up front and not delver in a timely fashion. Any one else have any problems getting their Osprey?
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Suppressors What' s up w/ Silencerco?
- Thread starter simmy952
- Start date
Re: What' s up w/ Silencerco?
You should have researched here and found one in stock at a dealer and had it transferred in. SilencerCO has always been very helpful and they make an excellent product.
You should have researched here and found one in stock at a dealer and had it transferred in. SilencerCO has always been very helpful and they make an excellent product.
Re: What' s up w/ Silencerco?
I don't think you're the problem when you pay full retail up front and can't get the product for over 6 months.
Buying from a stocking dealer would help, but I hope you get your product soon.
I don't think you're the problem when you pay full retail up front and can't get the product for over 6 months.
Buying from a stocking dealer would help, but I hope you get your product soon.
Re: What' s up w/ Silencerco?
Smells bad you 100% certain of all those details? I would call them myself to ask if he paid up front on the date he told you etc. I did have some new products take forever from AWC but my dealer didnt make me pay nor did AWC make him pay in advance. They also were new items not in production yet when ordered and we were told to expect a long wait. Good luck these are wait wait wait products but it sounds off to me. PG
Smells bad you 100% certain of all those details? I would call them myself to ask if he paid up front on the date he told you etc. I did have some new products take forever from AWC but my dealer didnt make me pay nor did AWC make him pay in advance. They also were new items not in production yet when ordered and we were told to expect a long wait. Good luck these are wait wait wait products but it sounds off to me. PG
Re: What' s up w/ Silencerco?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PGG</div><div class="ubbcode-body">Smells bad you 100% certain of all those details? I would call them myself to ask if he paid up front on the date he told you etc. I did have some new products take forever from AWC but my dealer didnt make me pay nor did AWC make him pay in advance. They also were new items not in production yet when ordered and we were told to expect a long wait. Good luck these are wait wait wait products but it sounds off to me. PG </div></div>
I agree, check with Gary at Silencerco. They are a great company. We are a stocking dealer of Silencerco products and trust me they are very busy with keeping up with the current orders and when someone orders a suppressor from them they are put in line. No one is put ahead of another because their order is bigger etc.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PGG</div><div class="ubbcode-body">Smells bad you 100% certain of all those details? I would call them myself to ask if he paid up front on the date he told you etc. I did have some new products take forever from AWC but my dealer didnt make me pay nor did AWC make him pay in advance. They also were new items not in production yet when ordered and we were told to expect a long wait. Good luck these are wait wait wait products but it sounds off to me. PG </div></div>
I agree, check with Gary at Silencerco. They are a great company. We are a stocking dealer of Silencerco products and trust me they are very busy with keeping up with the current orders and when someone orders a suppressor from them they are put in line. No one is put ahead of another because their order is bigger etc.
Re: What' s up w/ Silencerco?
Was ordered from one of their dealers. Have purchased several items from this dealer. He is close to me and a nice guy to buy from and has some good deals. Will give Silencerco a call and see if I can find anything out. Thanks for the info.
Was ordered from one of their dealers. Have purchased several items from this dealer. He is close to me and a nice guy to buy from and has some good deals. Will give Silencerco a call and see if I can find anything out. Thanks for the info.
Re: What' s up w/ Silencerco?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Simmy</div><div class="ubbcode-body">Have had my Osprey on order at a local dealer now for over 6 mos. I have paid my dealer in full and my dealer has paid for my suppressor when he ordered it. Even with a few phone calls he seems that he not able to get my suppressor. They have been filling their big orders but not have been taking care of the smaller dealers. If I had known it would take this long, I likely would not have ordered a Silencerco. Their customer service seems a little lacking. I wish that I could run my business like that. Have my customers pay up front and not delver in a timely fashion. Any one else have any problems getting their Osprey?</div></div>
We haven't taken any direct orders from dealers since last July, as we are primarily going through two major wholesale distributors. We've shipped everything current on order through last November. Ask your dealer who they've purchase from so we can see if we can track anything down on our end.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Simmy</div><div class="ubbcode-body">Have had my Osprey on order at a local dealer now for over 6 mos. I have paid my dealer in full and my dealer has paid for my suppressor when he ordered it. Even with a few phone calls he seems that he not able to get my suppressor. They have been filling their big orders but not have been taking care of the smaller dealers. If I had known it would take this long, I likely would not have ordered a Silencerco. Their customer service seems a little lacking. I wish that I could run my business like that. Have my customers pay up front and not delver in a timely fashion. Any one else have any problems getting their Osprey?</div></div>
We haven't taken any direct orders from dealers since last July, as we are primarily going through two major wholesale distributors. We've shipped everything current on order through last November. Ask your dealer who they've purchase from so we can see if we can track anything down on our end.
Re: What' s up w/ Silencerco?
Osprey was ordered almost 7 mos ago. I ordered a Sparrow and an Osprey with extra 9mm pistons.
I think we may have this straightened out. I started with a call to Silencerco. Talked to Steve. Was very nice and tried to find out some info. Was not sure if I had a dealer or manufacturer that was giving me the run around. I told him when I placed the order and he said that he did not have any info on the order. Told me to call my dealer and see what the problem was and if there was, he wanted to know about it.
Called my dealer. Dealer is Code 3 Ent. Have bought several other items from Josh. Good guy to deal with and always has some good deals. Told him what I had just found out from Silencerco. I paid for the entire order in full. Discovered that order was placed and that the dealers card was charged and a confirmation email was sent. He calls again and tells them what is going on and that I had called to see what the hold up is. He had placed calls to Silencerco to see what was going on. We were told that they were filling larger orders first and not taking any smaller ones. That is why I then placed the thread here to see if anyone else was having a problem.
My dealer then finds out from Silencerco that they have created a new policy that they no longer deal with the dealers. The dealers have to buy from a distributor. My order should have been placed before that. If that was the case and you processed the order, you processed the card and received payment, and you sent a confirmation to the order, then you should take the responsibility and honor the order. Josh from Code 3 has been trying to resolve this for some time now. Supposedly the order was forwarded to a distributor to be handled. Major Malfunction is the distributor that was to handle it.
So far I have to give a thumbs up to Josh at Code 3 and Major Malfunction. Josh has given every effort to resolve this. Major Malfunction said that they will get the Osprey shipped out. So I cannot complain there. I will gripe about the service and the major run around that we given by Silencerco. I own my own business so I know what I am talking about when I mention about customer service. If you are behind or changing things around, be straight up about it and take care of business. People don't like to be jerked around. When you take an order and take payment, you are committed to honor that order.
Hayden - someone at your end took the order from Code 3, processed the order, took payment, and sent a confirmation email. Order should have honored. If you change a policy or way you do business, you should advise your dealers by letter or at least send them an email and not leave them hanging.
I received my Sparrow already and was approved by the ATF. The Sparrow is in my possession and being used. You make a good product. Would hate to see a good business/product messed up by lousy customer service. I understand that you are a growing business and I hope these are just growing/learning pains and not a glimpse of what is to come. Will update when I receive my Osprey.
Thanks to all for your info.
Osprey was ordered almost 7 mos ago. I ordered a Sparrow and an Osprey with extra 9mm pistons.
I think we may have this straightened out. I started with a call to Silencerco. Talked to Steve. Was very nice and tried to find out some info. Was not sure if I had a dealer or manufacturer that was giving me the run around. I told him when I placed the order and he said that he did not have any info on the order. Told me to call my dealer and see what the problem was and if there was, he wanted to know about it.
Called my dealer. Dealer is Code 3 Ent. Have bought several other items from Josh. Good guy to deal with and always has some good deals. Told him what I had just found out from Silencerco. I paid for the entire order in full. Discovered that order was placed and that the dealers card was charged and a confirmation email was sent. He calls again and tells them what is going on and that I had called to see what the hold up is. He had placed calls to Silencerco to see what was going on. We were told that they were filling larger orders first and not taking any smaller ones. That is why I then placed the thread here to see if anyone else was having a problem.
My dealer then finds out from Silencerco that they have created a new policy that they no longer deal with the dealers. The dealers have to buy from a distributor. My order should have been placed before that. If that was the case and you processed the order, you processed the card and received payment, and you sent a confirmation to the order, then you should take the responsibility and honor the order. Josh from Code 3 has been trying to resolve this for some time now. Supposedly the order was forwarded to a distributor to be handled. Major Malfunction is the distributor that was to handle it.
So far I have to give a thumbs up to Josh at Code 3 and Major Malfunction. Josh has given every effort to resolve this. Major Malfunction said that they will get the Osprey shipped out. So I cannot complain there. I will gripe about the service and the major run around that we given by Silencerco. I own my own business so I know what I am talking about when I mention about customer service. If you are behind or changing things around, be straight up about it and take care of business. People don't like to be jerked around. When you take an order and take payment, you are committed to honor that order.
Hayden - someone at your end took the order from Code 3, processed the order, took payment, and sent a confirmation email. Order should have honored. If you change a policy or way you do business, you should advise your dealers by letter or at least send them an email and not leave them hanging.
I received my Sparrow already and was approved by the ATF. The Sparrow is in my possession and being used. You make a good product. Would hate to see a good business/product messed up by lousy customer service. I understand that you are a growing business and I hope these are just growing/learning pains and not a glimpse of what is to come. Will update when I receive my Osprey.
Thanks to all for your info.
Re: What' s up w/ Silencerco?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Simmy</div><div class="ubbcode-body">Osprey was ordered almost 7 mos ago. I ordered a Sparrow and an Osprey with extra 9mm pistons.
I think we may have this straightened out. I started with a call to Silencerco. Talked to Steve. Was very nice and tried to find out some info. Was not sure if I had a dealer or manufacturer that was giving me the run around. I told him when I placed the order and he said that he did not have any info on the order. Told me to call my dealer and see what the problem was and if there was, he wanted to know about it.
Called my dealer. Dealer is Code 3 Ent. Have bought several other items from Josh. Good guy to deal with and always has some good deals. Told him what I had just found out from Silencerco. I paid for the entire order in full. Discovered that order was placed and that the dealers card was charged and a confirmation email was sent. He calls again and tells them what is going on and that I had called to see what the hold up is. He had placed calls to Silencerco to see what was going on. We were told that they were filling larger orders first and not taking any smaller ones. That is why I then placed the thread here to see if anyone else was having a problem.
My dealer then finds out from Silencerco that they have created a new policy that they no longer deal with the dealers. The dealers have to buy from a distributor. My order should have been placed before that. If that was the case and you processed the order, you processed the card and received payment, and you sent a confirmation to the order, then you should take the responsibility and honor the order. Josh from Code 3 has been trying to resolve this for some time now. Supposedly the order was forwarded to a distributor to be handled. Major Malfunction is the distributor that was to handle it.
So far I have to give a thumbs up to Josh at Code 3 and Major Malfunction. Josh has given every effort to resolve this. Major Malfunction said that they will get the Osprey shipped out. So I cannot complain there. I will gripe about the service and the major run around that we given by Silencerco. I own my own business so I know what I am talking about when I mention about customer service. If you are behind or changing things around, be straight up about it and take care of business. People don't like to be jerked around. When you take an order and take payment, you are committed to honor that order.
Hayden - someone at your end took the order from Code 3, processed the order, took payment, and sent a confirmation email. Order should have honored. If you change a policy or way you do business, you should advise your dealers by letter or at least send them an email and not leave them hanging.
I received my Sparrow already and was approved by the ATF. The Sparrow is in my possession and being used. You make a good product. Would hate to see a good business/product messed up by lousy customer service. I understand that you are a growing business and I hope these are just growing/learning pains and not a glimpse of what is to come. Will update when I receive my Osprey.
Thanks to all for your info.
</div></div> I spoke with Gary, and this is what he said on the matter:
"We never had an order in house for this and no payment was received. That may be our fault or someone else's, but that is the case. Upon speaking with your dealer (Within the last 3 days) we took steps to help expedite your order through major malfunction. The steps we took to work through wholesale distribution have LOWERED delivery times across the board. The orders that we had in house for "Smaller dealers" were filled in the order in which they were received. We have largely filled all those orders. I am sorry it has taken so long. This all could have been cleared up much sooner with a simple phone call. A phone call to us at any time would have verified there was no order in the system. We will always take the time to check on a customers order and keep them informed to the best of our ability. Admittedly we have not shipped as much product as we would have liked in the last 12 months. Additions of new machinery, personnel and our change to a wholesale distribution model have all helped with that and things are looking great for 2012.
As it stands We have done what we could to expedite your situation in a timely manner to the best of our ability. We appreciate all of our customers regardless of size and try very hard to be responsive and make everyone happy at every level, Wholesale distribution, Dealers and end users. Thanks for your patience. If you PM hayden with your info I will contact you personally and see if there is anything else we can do to help make it right for you. waiting 6 months for a can and staring down a 6 month wait for a form sucks."
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Simmy</div><div class="ubbcode-body">Osprey was ordered almost 7 mos ago. I ordered a Sparrow and an Osprey with extra 9mm pistons.
I think we may have this straightened out. I started with a call to Silencerco. Talked to Steve. Was very nice and tried to find out some info. Was not sure if I had a dealer or manufacturer that was giving me the run around. I told him when I placed the order and he said that he did not have any info on the order. Told me to call my dealer and see what the problem was and if there was, he wanted to know about it.
Called my dealer. Dealer is Code 3 Ent. Have bought several other items from Josh. Good guy to deal with and always has some good deals. Told him what I had just found out from Silencerco. I paid for the entire order in full. Discovered that order was placed and that the dealers card was charged and a confirmation email was sent. He calls again and tells them what is going on and that I had called to see what the hold up is. He had placed calls to Silencerco to see what was going on. We were told that they were filling larger orders first and not taking any smaller ones. That is why I then placed the thread here to see if anyone else was having a problem.
My dealer then finds out from Silencerco that they have created a new policy that they no longer deal with the dealers. The dealers have to buy from a distributor. My order should have been placed before that. If that was the case and you processed the order, you processed the card and received payment, and you sent a confirmation to the order, then you should take the responsibility and honor the order. Josh from Code 3 has been trying to resolve this for some time now. Supposedly the order was forwarded to a distributor to be handled. Major Malfunction is the distributor that was to handle it.
So far I have to give a thumbs up to Josh at Code 3 and Major Malfunction. Josh has given every effort to resolve this. Major Malfunction said that they will get the Osprey shipped out. So I cannot complain there. I will gripe about the service and the major run around that we given by Silencerco. I own my own business so I know what I am talking about when I mention about customer service. If you are behind or changing things around, be straight up about it and take care of business. People don't like to be jerked around. When you take an order and take payment, you are committed to honor that order.
Hayden - someone at your end took the order from Code 3, processed the order, took payment, and sent a confirmation email. Order should have honored. If you change a policy or way you do business, you should advise your dealers by letter or at least send them an email and not leave them hanging.
I received my Sparrow already and was approved by the ATF. The Sparrow is in my possession and being used. You make a good product. Would hate to see a good business/product messed up by lousy customer service. I understand that you are a growing business and I hope these are just growing/learning pains and not a glimpse of what is to come. Will update when I receive my Osprey.
Thanks to all for your info.
</div></div> I spoke with Gary, and this is what he said on the matter:
"We never had an order in house for this and no payment was received. That may be our fault or someone else's, but that is the case. Upon speaking with your dealer (Within the last 3 days) we took steps to help expedite your order through major malfunction. The steps we took to work through wholesale distribution have LOWERED delivery times across the board. The orders that we had in house for "Smaller dealers" were filled in the order in which they were received. We have largely filled all those orders. I am sorry it has taken so long. This all could have been cleared up much sooner with a simple phone call. A phone call to us at any time would have verified there was no order in the system. We will always take the time to check on a customers order and keep them informed to the best of our ability. Admittedly we have not shipped as much product as we would have liked in the last 12 months. Additions of new machinery, personnel and our change to a wholesale distribution model have all helped with that and things are looking great for 2012.
As it stands We have done what we could to expedite your situation in a timely manner to the best of our ability. We appreciate all of our customers regardless of size and try very hard to be responsive and make everyone happy at every level, Wholesale distribution, Dealers and end users. Thanks for your patience. If you PM hayden with your info I will contact you personally and see if there is anything else we can do to help make it right for you. waiting 6 months for a can and staring down a 6 month wait for a form sucks."
Re: What' s up w/ Silencerco?
See, great customer service. Looks to me that your dealer might have dropped the ball somewhere.
See, great customer service. Looks to me that your dealer might have dropped the ball somewhere.
Re: What' s up w/ Silencerco?
Basically same thing happened with me. My dealer ordered a 45 osprey for me Feb 2011 .He was a stocking dealer, just sold his last 45 osprey before i wanted one. Long story short Jan 2012 rolls around dealer never got 45 osprey. He called numerous times , ship date kept getting pushed back. Last time he talked with Gary , was told about the new policy. I told him to screw it and order me a aac tirant 45. You guys make a good product,as i do have a ss sparrow pending. But you should have been upfront with your small dealer network asap, about the policy change.
Basically same thing happened with me. My dealer ordered a 45 osprey for me Feb 2011 .He was a stocking dealer, just sold his last 45 osprey before i wanted one. Long story short Jan 2012 rolls around dealer never got 45 osprey. He called numerous times , ship date kept getting pushed back. Last time he talked with Gary , was told about the new policy. I told him to screw it and order me a aac tirant 45. You guys make a good product,as i do have a ss sparrow pending. But you should have been upfront with your small dealer network asap, about the policy change.
Re: What' s up w/ Silencerco?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: boomer45</div><div class="ubbcode-body">Basically same thing happened with me. My dealer ordered a 45 osprey for me Feb 2011 .He was a stocking dealer, just sold his last 45 osprey before i wanted one. Long story short Jan 2012 rolls around dealer never got 45 osprey. He called numerous times , ship date kept getting pushed back. Last time he talked with Gary , was told about the new policy. I told him to screw it and order me a aac tirant 45. You guys make a good product,as i do have a ss sparrow pending. But you should have been upfront with your small dealer network asap, about the policy change. </div></div>
From Gary:
"Dealers who tried to order direct after July 2011 were notified.
Any orders that were in house were filled. No new orders were accepted direct after that date. If an order didn't get filled one of two things happened:
One, they didn't order it or there was an error on our part and it didn't get entered. Either is a possibility. More often than not they never put the orders in.
Or Two, the order was entered , formed and built and the dealer then did not pay when it was ready to ship, causing cancellation of the orders. I have dealt with a lot of great dealers. I have also dealt with dealers who were less so. More than one dealer would wait months to place a customers order after having been paid by the customer, only to find out they had to place their order through wholesale distribution afterward, and could not blame us for the delays. Not the first time it has happened. Not saying that this is the case in this instance, but it does happen. Many small dealers feel put off by not being able to buy direct (even though it saves themtime and money) so have told their customers things as outlandish as "Silencerco puts big dealers first" or "they took my order and then didn't fill it"
Trust me, we have nothing to gain by booking orders and not shipping. There is no grand conspiracy here to not ship your order or put a little dealer out of business. As I have stated. Every change we have made is geared at keeping customer costs low and delivery times at a minimum. For all our customers."
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: boomer45</div><div class="ubbcode-body">Basically same thing happened with me. My dealer ordered a 45 osprey for me Feb 2011 .He was a stocking dealer, just sold his last 45 osprey before i wanted one. Long story short Jan 2012 rolls around dealer never got 45 osprey. He called numerous times , ship date kept getting pushed back. Last time he talked with Gary , was told about the new policy. I told him to screw it and order me a aac tirant 45. You guys make a good product,as i do have a ss sparrow pending. But you should have been upfront with your small dealer network asap, about the policy change. </div></div>
From Gary:
"Dealers who tried to order direct after July 2011 were notified.
Any orders that were in house were filled. No new orders were accepted direct after that date. If an order didn't get filled one of two things happened:
One, they didn't order it or there was an error on our part and it didn't get entered. Either is a possibility. More often than not they never put the orders in.
Or Two, the order was entered , formed and built and the dealer then did not pay when it was ready to ship, causing cancellation of the orders. I have dealt with a lot of great dealers. I have also dealt with dealers who were less so. More than one dealer would wait months to place a customers order after having been paid by the customer, only to find out they had to place their order through wholesale distribution afterward, and could not blame us for the delays. Not the first time it has happened. Not saying that this is the case in this instance, but it does happen. Many small dealers feel put off by not being able to buy direct (even though it saves themtime and money) so have told their customers things as outlandish as "Silencerco puts big dealers first" or "they took my order and then didn't fill it"
Trust me, we have nothing to gain by booking orders and not shipping. There is no grand conspiracy here to not ship your order or put a little dealer out of business. As I have stated. Every change we have made is geared at keeping customer costs low and delivery times at a minimum. For all our customers."
Re: What' s up w/ Silencerco?
I agree with you that in the long run the new policy will be better. I was just stating what happened in my case. Never thought there was a master evil plan in place. My first 3 silencers were from Swr. I have been buying 2-3 cans a year. And i plan to buy at least a 556 can this year yet. Specwar and Saker are on my short list.
I agree with you that in the long run the new policy will be better. I was just stating what happened in my case. Never thought there was a master evil plan in place. My first 3 silencers were from Swr. I have been buying 2-3 cans a year. And i plan to buy at least a 556 can this year yet. Specwar and Saker are on my short list.
Re: What' s up w/ Silencerco?
From Gary:
Glad you like our products. We hope to do better this year. Our shipping woes have been tough. So far this year we are doing much better.
You will love Saker. So far it has proven to be the toughest can we know of and certainly the most versatile.
That we havent shipped more Specwar is a shame. Also a great can. We will do better on that as well. Thanks for your understanding and patience.
From Gary:
Glad you like our products. We hope to do better this year. Our shipping woes have been tough. So far this year we are doing much better.
You will love Saker. So far it has proven to be the toughest can we know of and certainly the most versatile.
That we havent shipped more Specwar is a shame. Also a great can. We will do better on that as well. Thanks for your understanding and patience.
Re: What' s up w/ Silencerco?
Simmy,
If you'd like, you can call me directly and I'll let you know what your serial number for your can is. We're also e-mailing your dealer a copy of the Form 3 (so he'll know the SN - we do this with all of our transfers on dealer purchases).
Silencerco is TOP NOTCH at customer service and cares a great deal about their customers (both dealers and end-users). I've been working with them since their inception and I can tell you that it doesn't get much better than the standard that they set for customer service. I'm not sure what happened with your original order, but I can reassure you that Silencerco wouldn't just take a dealer's order/money and then blow off the order.
As to the wait time for their suppressors, it's important to understand that there is an INDUSTRY WIDE PROBLEM - DEMAND OUTPACES SUPPLY. Our industry has been that way for years and years and years. Most manufacturers can not make suppressors fast enough. Silencerco makes some of the most innovative, high demand cans out there. They are growing and ramping up production capability, but demand continues to grow right along with the increased output.
I agree that the waiting is less than ideal, but the guys at Silencerco are making 'em as fast as they can (and working hard to increase the volume of cans going out the door).
Simmy,
If you'd like, you can call me directly and I'll let you know what your serial number for your can is. We're also e-mailing your dealer a copy of the Form 3 (so he'll know the SN - we do this with all of our transfers on dealer purchases).
Silencerco is TOP NOTCH at customer service and cares a great deal about their customers (both dealers and end-users). I've been working with them since their inception and I can tell you that it doesn't get much better than the standard that they set for customer service. I'm not sure what happened with your original order, but I can reassure you that Silencerco wouldn't just take a dealer's order/money and then blow off the order.
As to the wait time for their suppressors, it's important to understand that there is an INDUSTRY WIDE PROBLEM - DEMAND OUTPACES SUPPLY. Our industry has been that way for years and years and years. Most manufacturers can not make suppressors fast enough. Silencerco makes some of the most innovative, high demand cans out there. They are growing and ramping up production capability, but demand continues to grow right along with the increased output.
I agree that the waiting is less than ideal, but the guys at Silencerco are making 'em as fast as they can (and working hard to increase the volume of cans going out the door).
Re: What' s up w/ Silencerco?
I have been knowing Gary for a little while now, and he has never, not once, lead me astray from the truth. He has told me some things that I did not want to hear, but nonetheless, it was the hard truth. I have had nothing but the absolute best customer service from SCo. When I was the smallest of the small dealers, Gary took care of me. They never took my money up front. When I called, he answered or promptly returned my call. When I had a customer call, same story. I spend a few dollars in this industry every year, and SCo is top notch when it comes to customer service. I have had companies treat me like crap (and I spend a lot of money with them).
SCo going to a distributor model has been great for me. I can still get info from Gary and Bryon really takes great care of me. Bryon is right when he says that demand FAR outpaces supply. SCo/SWR is some of my top selling items. If I bought 100 Ospreys today, they would all be gone before I took hold of them.
Take Bryon up on his offer and give him a call. Everyone manufacturer, distributor, and dealer wants to get the product to the customer. I hate having to hold on to anything. I know that everything will get worked out for you. I am sorry about your wait, but in today's enviornment, that is the nature of the beast and it is unfortunate. We would all be happy if every manufacturer could make their products faster!!!
I have been knowing Gary for a little while now, and he has never, not once, lead me astray from the truth. He has told me some things that I did not want to hear, but nonetheless, it was the hard truth. I have had nothing but the absolute best customer service from SCo. When I was the smallest of the small dealers, Gary took care of me. They never took my money up front. When I called, he answered or promptly returned my call. When I had a customer call, same story. I spend a few dollars in this industry every year, and SCo is top notch when it comes to customer service. I have had companies treat me like crap (and I spend a lot of money with them).
SCo going to a distributor model has been great for me. I can still get info from Gary and Bryon really takes great care of me. Bryon is right when he says that demand FAR outpaces supply. SCo/SWR is some of my top selling items. If I bought 100 Ospreys today, they would all be gone before I took hold of them.
Take Bryon up on his offer and give him a call. Everyone manufacturer, distributor, and dealer wants to get the product to the customer. I hate having to hold on to anything. I know that everything will get worked out for you. I am sorry about your wait, but in today's enviornment, that is the nature of the beast and it is unfortunate. We would all be happy if every manufacturer could make their products faster!!!
Re: What' s up w/ Silencerco?
According to my dealer, he was never notified about a change in policy, but I am not going to sit here and argue about company policies and notifications.
As for payment, dealer placed the order, his card was charged, and received a confirmation email. That means that the order was received and processed. That means you had payment and it was your duty to fulfill the order. Still I am not going to sit and complain about this either. I own my own business and I know what it is to get behind or have an order fall through the cracks.
Major and Code 3 have stepped up and did their best to make this work out. Silencerco seems also to have stepped up and tried to do their part. I don't have a problem waiting my turn. That was part of this when I purchased the can. I was told what the wait time was and that was OK with me. The problem was that they told my dealer that they were behind in orders, they were doing them as fast as they can, but that they did not have the order. You should have the order because you have payment for the product and everytime a call was made to see what the problem was, a different story was given. Just be straight up with someone and tell them. Sometimes its not what we want to hear but all I am asking is for you to tell me the truth. As an automotive technician and service shop, my customers expect me to be honest with them. I don't always have good news for them but if I am up front and honest with them, they are usually good with it. It's called integrity. It's overated and underused in today's business world.
I bought a Silencerco because of your reputation and the reviews of your products. Maybe there needs to be a check of the internal system of the business to make sure that orders don't slip through and that dealer's and customer's are taken care of. If you don't take care of your people, someone else will. I hope that this will be an isolated experience and that Silencerco will continue to build great products and take care of their customers.
According to my dealer, he was never notified about a change in policy, but I am not going to sit here and argue about company policies and notifications.
As for payment, dealer placed the order, his card was charged, and received a confirmation email. That means that the order was received and processed. That means you had payment and it was your duty to fulfill the order. Still I am not going to sit and complain about this either. I own my own business and I know what it is to get behind or have an order fall through the cracks.
Major and Code 3 have stepped up and did their best to make this work out. Silencerco seems also to have stepped up and tried to do their part. I don't have a problem waiting my turn. That was part of this when I purchased the can. I was told what the wait time was and that was OK with me. The problem was that they told my dealer that they were behind in orders, they were doing them as fast as they can, but that they did not have the order. You should have the order because you have payment for the product and everytime a call was made to see what the problem was, a different story was given. Just be straight up with someone and tell them. Sometimes its not what we want to hear but all I am asking is for you to tell me the truth. As an automotive technician and service shop, my customers expect me to be honest with them. I don't always have good news for them but if I am up front and honest with them, they are usually good with it. It's called integrity. It's overated and underused in today's business world.
I bought a Silencerco because of your reputation and the reviews of your products. Maybe there needs to be a check of the internal system of the business to make sure that orders don't slip through and that dealer's and customer's are taken care of. If you don't take care of your people, someone else will. I hope that this will be an isolated experience and that Silencerco will continue to build great products and take care of their customers.
Re: What' s up w/ Silencerco?
Well, all I can say is. It's worth the wait. I have a .45 Osprey and love it. I bet they just got really popular really fast.
Well, all I can say is. It's worth the wait. I have a .45 Osprey and love it. I bet they just got really popular really fast.
Re: What' s up w/ Silencerco?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: krecon1</div><div class="ubbcode-body">First mistake was buying a suppressor from a non-stocking dealer. Ospreys are for sale all over the place.... </div></div>
+1 NEVER...NEVER...NEVER do this.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: krecon1</div><div class="ubbcode-body">First mistake was buying a suppressor from a non-stocking dealer. Ospreys are for sale all over the place.... </div></div>
+1 NEVER...NEVER...NEVER do this.
Re: What' s up w/ Silencerco?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: mavrick10_2000</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: krecon1</div><div class="ubbcode-body">First mistake was buying a suppressor from a non-stocking dealer. Ospreys are for sale all over the place.... </div></div>
+1 NEVER...NEVER...NEVER do this. </div></div>
Code 3 may not have been a stocking dealer but is standup guy. I have purchased several items from him and his price was good. I like to keep my business local and his service is good. It is not his fault that this went this way. He is on Silencerco's site as a dealer.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: mavrick10_2000</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: krecon1</div><div class="ubbcode-body">First mistake was buying a suppressor from a non-stocking dealer. Ospreys are for sale all over the place.... </div></div>
+1 NEVER...NEVER...NEVER do this. </div></div>
Code 3 may not have been a stocking dealer but is standup guy. I have purchased several items from him and his price was good. I like to keep my business local and his service is good. It is not his fault that this went this way. He is on Silencerco's site as a dealer.
Osprey has been cleared and has been delivered. Somewhere an order got misplaced. The only issue I had was that when several calls were placed to CS, the story changed each time. If there is a delay or problem, I understand but the story should be the same. All parties involved were willing to help when we finally were able to get together. Thanks to all that played a part in getting this resolved. This thread can be closed with all parties satisfied. I am well pleased with the product and would consider another purchase in the future.
Glad you got your 45Osprey and that you are happy with it. So what are you running it on now that you have it?
I agree...+1
Two years ago I wanted a 45 Osprey and a SS Sparrow. Since my dealer was a stocking Gemtech dealer had no supplier for SilencerCo, so he told me to find them and he would do the transfers. I found a dealer in Georgia that gave me a great deal on those two cans and I had them in state in less than a month and I saved enough to cover the transfers fees and some extra.
I appreciated the fact that he took care of me even though he did not handle that line of cans and I continued to buy cans and other stuff afterwards like I did before.
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