To: [email protected]
Subject: High praise indeed
I wanted to send a missive detailing the wonderful experience I had having a compressor repaired a couple months back.
I wanted to, but I can’t because I discovered you people are a bunch of lying thieves.
Long story short:
I had brought in my Husky 175 psi compressor which was leaking oil. My fault as I had not secured it well enough in my trailer and it fell over. I took it to my local Home Depot on north Academy in Colorado Springs. Several days later they told me they couldn’t work on it there and had to send it to Kansas. I said to go ahead.
Several weeks later some woman called me and said they had inspected it, rattled off a list of things that were damaged/broken and it would cost over $600 to fix. I told them to send it back.
When I got it home I looked at it and decided I would try to fix it myself…I am a retired helicopter maintenance test pilot after all so I have a bit of mechanical experience. Here’s what I found:
*Zero damage inside. Nothing broken dented or damaged
*The exact same pressure in the tank (42 psi) as when I originally dropped it off
*No evidence the housing was ever opened
*The wiper seal was slightly bent, allowing oil to get past it
*The filter assembly was damaged and needed replacing
A brand new complete pump assembly was available online for $200, I assume you would be able to source it cheaper. But I decided to just replace the wiper seal and filter assembly.
Total cost: about $40 and an hour's worth of work. Since then I have ran the compressor for about 2 ½ hours with no issues.
As best I can tell your “technicians” could not be bothered to actually look at the compressor. They likely saw the cause of damage and decided that X, Y, and Z had to be done to correct the issue and then charge me more than I paid for it retail.
If you think this is a valid business model, good luck with that.
On second thought, I hope you fail under the weight of your colossal incompetence
Subject: High praise indeed
I wanted to send a missive detailing the wonderful experience I had having a compressor repaired a couple months back.
I wanted to, but I can’t because I discovered you people are a bunch of lying thieves.
Long story short:
I had brought in my Husky 175 psi compressor which was leaking oil. My fault as I had not secured it well enough in my trailer and it fell over. I took it to my local Home Depot on north Academy in Colorado Springs. Several days later they told me they couldn’t work on it there and had to send it to Kansas. I said to go ahead.
Several weeks later some woman called me and said they had inspected it, rattled off a list of things that were damaged/broken and it would cost over $600 to fix. I told them to send it back.
When I got it home I looked at it and decided I would try to fix it myself…I am a retired helicopter maintenance test pilot after all so I have a bit of mechanical experience. Here’s what I found:
*Zero damage inside. Nothing broken dented or damaged
*The exact same pressure in the tank (42 psi) as when I originally dropped it off
*No evidence the housing was ever opened
*The wiper seal was slightly bent, allowing oil to get past it
*The filter assembly was damaged and needed replacing
A brand new complete pump assembly was available online for $200, I assume you would be able to source it cheaper. But I decided to just replace the wiper seal and filter assembly.
Total cost: about $40 and an hour's worth of work. Since then I have ran the compressor for about 2 ½ hours with no issues.
As best I can tell your “technicians” could not be bothered to actually look at the compressor. They likely saw the cause of damage and decided that X, Y, and Z had to be done to correct the issue and then charge me more than I paid for it retail.
If you think this is a valid business model, good luck with that.
On second thought, I hope you fail under the weight of your colossal incompetence
