It absolutely isn’t. It’s ridiculous to think you have access to a company owner. Sounding more and more like you’re from the entitlement generation with each post.
Do you think it is ridiculous to have access to some person at a company to answer questions? Usually this would be a customer service, or sales department. In this case we are dealing with a one man shop....he is every position, and yes, in that case he needs to perform all the roles.
I personally think that one of the problems Paul is having is being unwilling to grow the company, or let others perform any functions for him. If this thing takes off he cant do it all himself, but as far as I know he only has one partner that is doing all of the code and app development for his electronics.
As stated previously its gonna take a lot of man hours to produce, inspect, assemble, test, package, and ship all these units. Both the Autotrickler and Supertrickler guys have contractors and employees that handle some of these tasks, and have been somewhat transparent about hiring and expanding and the challenges that go along with that.
Oh, and yes, you can also contact the owners of both of those companies, so its not unreasonable in this market space at all.