First off- I just wanted to thank everyone that responded back to my inquiry. I did end up shooting a PM to
@Birddog6424 this evening explaining the situation and will see how that works out moving forward.
@gr8fuldoug I sincerely appreciate your offer to assist. I admittedly did not purchase the bino's from your company but your willingness to help out folks here on the Hide regardless of such speaks so highly of you and your business. I'd like to see how things pan out with
@Birddog6424 connections first (understanding that you have a business to run) but if I end up back at square one, I'll likely take you up on your offer to assist on this matter. Thank you for throwing your hat in the ring to help me out truly.
@PJ65C - I'm sorry to hear that you had a poor experience with Steiner. It was never my intention to create a thread slinging mud at them as I mentioned before- I still believe that they make outstanding products and in some form or another I've been personally satisfied with the various models I've had the pleasure to use. Something broke down the line with my initial discussions with their customer service (which full disclosure, I received an immediate response from them on the same day as opening a ticket ) and if I'm being fair, it could just as likely be that I did something wrong on my end in trying to continue the conversation so I'm not going to talk down on an entire company that's well known and regarded for their products, I just was looking for an alternative communication channel to address whatever got broken in the initial discussion I had started with their CS. I remain confident that we'll get this addressed without further issues here soon largely due to the support here on the Hide.
The issue I'm trying to resolve (again to be fair) deals with a set a bino's purchased 15 years ago and have just now exhibited a minor issue that every manufacturer is susceptible to and I don't believe it's a question of quality as much as it's a routine maintenance effort.
@Birddog6426 - again thank you for your assistance. It's unfortunate to hear you recount how other vendors were scared off (I think "Quickdraw40" used to play intermediary for Steiner in the past and I recall the dogpile on Scott from Vortex not too long ago. Guess it's one of those 'no good deed goes unpunished' type of scenarios and that's a shame and a loss for the community as you pointed out.
Once again- greatly appreciate everyone chiming in with helpful suggestions.
-LD
