Burris Warranty - my experience

water_au · Jul 17, 2024

so i just had to reach out to use my warranty on an xtr 2, havnt had a problem with it but one of the turret locking screws stripped, not the internal thread the hex portion, now i called berretta australia and they dont stock that and their option was to send it in, currently on the match gun and shooting under .5 MoA with factory ammo so dont really want to take it out of the rings and off the rifle since the other works fine but i reached out to burris in the USA and with the details i provided they turned around straight away and said yep were sending you some ASAP.

i heard good things and i chose burris for the warranty and it was great for my budget at the time aswell and im impressed and pleased that what i had heard and read was indeed correct, thanks burris!

Jo.

tl;dr just wanted to share im quite impressed with burris, their customer service and support and fast turn around, frick yeah.

Steel+Killer · Jul 18, 2024

water_au said:
i called berretta australia and they dont stock that and their option was to send it in,

That makes zero sense! They wanted you to send the entire scope back for one stripped screw that they don't even have to replace it with anyway.

So, what was sending it in going to solve? Your scope just sitting there waiting for a screw they don't have?

Glad Burris USA took care of you, but you probably could have found a compatible set screw at a hardware store or just ordered the screw from somewhere.

water_au · Jul 18, 2024

Steel+Killer said:
That makes zero sense! They wanted you to send the entire scope back for one stripped screw that they don't even have to replace it with anyway.

So, what was sending it in going to solve? Your scope just sitting there waiting for a screw they don't have?

Glad Burris USA took care of you, but you probably could have found a compatible set screw at a hardware store or just ordered the screw from somewhere.

yeah i wasnt sure if i was going to be able to find that screw in a bolt shop or hardware store that was going to be the next stop, i agree but if we dont have a local service department i guess all they can do is get it in and send it to the usa for a service?

ToddM · Jul 19, 2024

Nice to see a good resolution, especially for overseas folks cause sometimes warranty/service often sounds like a real hassle. I've been going back and forth with Burris on an XTR III recently. The first time it was sent in they didn't fix everything, so it's headed back a second time now. I will say they were polite and provided return shipping labels and the turn around time was fast, but it does suck sending an optic in for repair only to get it back and have to send it right back in again.

Mind had a very mush/soft windage clicks (which they fixed, night and day difference now). However it also has really bad lash/slop in the elevation knob (1/2 a click either way) and that they did not fix at all, or mention in the repair notes etc. I'm guessing it just got overlooked.

toshu · Sep 30, 2024

Good to see a positive review. I have seen some negative reviews of Burris warrantee service and am hesitating to get an XTR3 because of that.

pdd614 · Sep 30, 2024

I just sent my xtr3 off for warranty work. The reticle will shift almost .3 mils when adjusting the magnification ring, and the image quality is very poor above 10x. It’s a USA made scope. I’m hoping they can get it sorted out. It’s not even a year old yet.

crossgun · Sep 30, 2024

Earlier this year I sent a PRO in that the reticle would move, jump when adjusting the parallax back and forth. I figured it would be repaired. Just over a week and received an email saying that they were replacing my scope with a new one. Red has been discontinued so it was Black. No big deal but it was a 1/4 MIL reticle. I called and asked them if they could send me a .2 MIL instead and they did have any issues. All and all a positive and timely experience.

toshu · Sep 30, 2024

crossgun said:
Earlier this year I sent a PRO in that the reticle would move, jump when adjusting the parallax back and forth. I figured it would be repaired. Just over a week and received an email saying that they were replacing my scope with a new one. Red has been discontinued so it was Black. No big deal but it was a 1/4 MIL reticle. I called and asked them if they could send me a .2 MIL instead and they did have any issues. All and all a positive and timely experience.

That sounds positive

ToddM · Oct 3, 2024

Seems like the best outcome is if replacement is needed. If you get into the cycle with them where they don't feel it's "broken enough" and they just keep sending it back with the same problem it went in with that's where it seems to break down with Burris. I went back and forth with them 3 times with an XTR III with a lot of lash in the elevation knob they would not fix or replace. CS would agree it was an issue, but then the repair department just kept sending it back with a note that said "Met all factory Specifications"

supercorndogs · Oct 3, 2024

pdd614 said:
I just sent my xtr3 off for warranty work. The reticle will shift almost .3 mils when adjusting the magnification ring, and the image quality is very poor above 10x. It’s a USA made scope. I’m hoping they can get it sorted out. It’s not even a year old yet.

It's not uncommon for the image to shift as magnification changes.

The diopter adjustment on the xtr3 3.3-18 gave me a little trouble. There seemed to be two areas of proper reticle focus. One with a better image than the other. The setting I have been using is quite a bit farther out then I am used to adjusting the diopter.

samnev · Oct 3, 2024

ToddM said:
Seems like the best outcome is if replacement is needed. If you get into the cycle with them where they don't feel it's "broken enough" and they just keep sending it back with the same problem it went in with that's where it seems to break down with Burris. I went back and forth with them 3 times with an XTR III with a lot of lash in the elevation knob they would not fix or replace. CS would agree it was an issue, but then the repair department just kept sending it back with a note that said "Met all factory Specifications"

I had the same problem with an XTRII.

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Burris Warranty - my experience

water_au

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Steel+Killer

Killing one steel plate at a time!

water_au

Private

ToddM

Philanthropist

toshu

Sergeant

pdd614

Sergeant

crossgun

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toshu

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ToddM

Philanthropist

supercorndogs

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samnev

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