Not sure where to post this, but I had a pretty negative experience. Not with people, but generally not getting what I needed in the end.
I dislike making these types of posts, but here we go.
I have zero retention issues with my Burris XTR3 3.3-18x50 and Burris told me all is OK and that I should set my scope and rifle up properly.
I am local to Burris, I shoot competitions alongside their team members somewhat frequently, and I like their product. However, this recent experience with their CS has me feeling a bit lost as a customer of theirs, and like I will not return to the brand.
I have had multiple significant zero shifts with my XTR3, where I am able to verify, put down a good group, adjust, and then be zeroed. The rifle shoots, but not where I last left it.
Rifle setup: origin, pinned rail, hawkins rings, krg bravo, proof barrel. Never has lost zero with any optic. Let alone all my other rifles that have never lost zero.
Zero Shift #1: My last range day before hunting season. I miss my 500 yard 10" cold bore "hunting test" target low. I confirm I am missing 0.3 low on all distances and targets, including MOA at 1,000 yards. I go to paper, and confirm I am 0.3 low. Adjust up, put down a zeroed group.
Zero Shift #2: Get skunked in CO hunting for a lot of reasons, but go to Nebraska on my in law's farm/hunting cabin. I miss a Doe at 520 yards, seated tripod, no wind. A shot I've never really missed before. We go to the farm to check zero(I was being a bitch and blaming my scope), and I was 1.5" left of zero. I adjust right, and put a good group back to zero. I take a doe at 560 yards that evening with a solid vitals shot.
I sent the scope to Burris after this, claiming zero shift problems. They quote 4-5 weeks. I receive a shipping notice and a "your scope is done" email 10 days later. I call to ask what was wrong and what they fixed....and they tested the scope and said all was OK, and did not repair anything as the scope tested fine. I tell them the above, and ask for them to take another look. 2 days later I get a shipping notice with no communication back to me.
The repair notes are essentially "we agree with the initial assessment, the scope is fine, we suggest the customer sets diopter and parallax correctly so they can properly zero the rifle."
I feel like I as the customer am being blamed for an optic that does not hold zero, when I have proven my shooter ability and rifle ability ON REPEAT. Guns that repeatedly shoot 1/2" groups don't just up and move 1" down or 1.5" to the left, where you can then shoot another 1/2" group in the same wrong location. That does not happen unless a zero shift has occurred.
I expected better from Burris to listen to the customer issues they are seeing. And I hate making this post. But I feel burned on a high end optic that I can't trust when I'm doing everything I can to make an ethical shot on an animal(shooting 500+ yards is not ethical with a non-zeroed rifle, FYI).
Zero shift #1 below.
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