Euro Optics customer service,

Maggot · Dec 5, 2024

Problem resolved, thanks to EO even with the long wait.

DeathBeforeDismount · Dec 5, 2024

Doesn't sound like EO to me. They have some of the best customer service in the industry. Call the retail store.

EuroOptic Â· 1203 Lycoming Mall Cir, Muncy, PA 17756

âââââ Â· Sporting goods store

maps.app.goo.gl

spife7980 · Dec 5, 2024

Forward your order confirmation email to [email protected] and explain to them what went wrong as completely as possible. I ordered part number X and got part number Y in error.

diverdon · Dec 5, 2024

The old gray mare
She ain't what she used to be.

diverdon · Dec 5, 2024

spife7980 said:
Forward your order confirmation email to [email protected] and explain to them what went wrong as completely as possible. I ordered part number X and got part number Y in error.

That might be a useful suggestion moving forward. But it doesn't seem like something you should have to do after completing several phone communications.

1911hombre · Dec 5, 2024

@Euro.Connor

Maggot · Dec 5, 2024

diverdon said:
The old gray mare
She ain't what she used to be.

Hell, the old grat Maggot aint what he used to be, LOL.

diverdon · Dec 5, 2024

Maggot said:
Hell, the old grat Maggot aint what he used to be, LOL.

But the old Grey Maggot ain't selling merchandise based on what he could have done 30 years back.

In the end EO will make right, but it's more of a pita than it needs to be.

Maggot · Dec 5, 2024

diverdon said:
But the old Grey Maggot ain't selling merchandise based on what he could have done 30 years back.

In the end EO will make right, but it's more of a pita than it needs to be.

Agreed, they're a quality company. Thats why I'm wondering whats going on. Maybe just staffing problems.

FatBoy · Dec 5, 2024

Curious where they are in PA? One of my guys has 51” of snow in his front yard. If they are in the area getting hammered they may have a staff issue right now.

Maggot · Dec 5, 2024

FatBoy said:
Curious where they are in PA? One of my guys has 51” of snow in his front yard. If they are in the area getting hammered they may have a staff issue right now.

That would do it. I'll try patience, LOL.

FatBoy · Dec 5, 2024

Maggot said:
That would do it. I'll try patience, LOL.

I’m just speculating, but I have never had a bad experience with them and I used them like 6 weeks ago.

hafejd30 · Dec 5, 2024

Maggot said:
That would do it. I'll try patience, LOL.

The storm coupled with Black Friday/cyber Monday traffic would take its toll on any company

Have patience. Euro has always been A+ for me when calling them

Wade · Dec 5, 2024

I'm not sure what happened about a month ago, but it must have caused over half the nation to worry a little less about sliding off into the financial abyss. I am sure they are just slammed.

stanley_white · Dec 5, 2024

I ordered from them last Friday and got my scope on Monday.

-Stan

021411 · Dec 5, 2024

I called their customer service (Press 2 department) yesterday and had zero issues getting hold of someone after a short wait. I called twice actually. Once at 8am and again around 1pm.

Maggot · Dec 5, 2024

021411 said:
I called their customer service (Press 2 department) yesterday and had zero issues getting hold of someone after a short wait. I called twice actually. Once at 8am and again around 1pm.

Fair enough, I'll try again.

Maggot · Dec 5, 2024

Got them, finally. Thanks for the suggestions.

CaptNemo · Dec 5, 2024

Glad they resolved whatever issue you had.
They have been 100% every time I have bought from them.
I even wear their Tee Shirts that I pay for.
There are a lot of places I don't advertise for - hats, shirts, decals etc.

diverdon · Dec 5, 2024

FatBoy said:
Curious where they are in PA? One of my guys has 51” of snow in his front yard. If they are in the area getting hammered they may have a staff issue right now.

They're about an hour north of Gettysburg. So not in the lake effect snow bands hammering Erie-Buffalo-Rochester.

roostercogburn98 · Dec 5, 2024

EO has always been good to deal with for me. Was gonna scratch my head if something changed for the worse

Pinecreekboy · Dec 5, 2024

FatBoy said:
Curious where they are in PA? One of my guys has 51” of snow in his front yard. If they are in the area getting hammered they may have a staff issue right now.

I live about 10 minutes from the store in North Central PA and we've not had 51" of snow in my memory and I'm older than dirt. I contacted their customer service via email today and it took them 23 minutes to reply

FatBoy · Dec 5, 2024

Pinecreekboy said:
I live about 10 minutes from the store in North Central PA and we've not had 51" of snow in my memory and I'm older than dirt. I contacted their customer service via email today and it took them 23 minutes to reply

Cool. My guy in Erie is on his 2nd roof shoveling and it’s another 30”.

EO probably just high volume…

Euro Optics customer service,

"For we wrestle not against flesh and blood"

Hey, give your balls a tug.

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