Help with Zeiss S5

Smokeshot · Dec 27, 2024

Zeiss LRP S5 illumination knob

Got the Zeiss LRP S5 delivered. I was messing with the illumination knob and it popped off. I put it back and turned the knob clockwise and then it didn’t pop off but turn it anti clockwise and then if I pull it … pops off. Forgive me if this is stupid but I couldn’t find any videos and rushed...

www.snipershide.com

No response to that thread. Can someone please confirm that this is by design?

PS: I did submit a ticket to Zeiss as per @DeathBeforeDismount ’s suggestion. But it’d be a relief to find out before Monday.

vno.helix · Dec 28, 2024

I don't know if that is "normal" or not as I don't own a Zeiss but it does not look normal and would certainly concern me as well.

Where did you buy it? Did you buy it new and did you contact them? Did you contact the manufacturer? Be patience, these cases will get resolved but unfortunately don't tend to move quick.

Smokeshot · Dec 28, 2024

vno.helix said:
I don't know if that is "normal" or not as I don't own a Zeiss but it does not look normal and would certainly concern me as well.

Where did you buy it? Did you buy it new and did you contact them? Did you contact the manufacturer? Be patience, these cases will get resolved but unfortunately don't tend to move quick.

I got it from PX. I did email Zeiss and waiting to hear back from them.

spife7980 · Dec 28, 2024

Smokeshot said:
I got it from PX. I did email Zeiss and waiting to hear back from them.

I’d blast the person that sold that instead of having it warrantied themselves.

Edit: after that most recent video maybe not, might be how it’s disassembled but that seems like more than I would have done to the scope to discover the issue.

Smokeshot · Dec 28, 2024

spife7980 said:
I’d blast the person that sold that instead of having it warrantied themselves.

He said that he wasn’t aware of it. Seems like a good guy and has good feedback. I kept turning it counter clockwise until it popped off, so I might’ve done it with my jungle hands. But when I put the knob back on and turned it clockwise a little bit … it doesn’t pop off even if I pull it hard.

Smokeshot · Dec 28, 2024

Here’s another video of the issue (or default design?)

FuhQ · Dec 28, 2024

Yeah, I'm 99.9% sure that's NOT normal... The small (thin) cap on the end is where the battery goes, I'm pretty sure that portion of the cap is not supposed to come off on the end-user side of things, notice the electrical leads sticking out...

I'd definitely see what Zeiss has to say. They're typically really good CS, so they should take care of you. If they give you the run-around, maybe one of our local vendors that is a Zeiss dealer, like @gr8fuldoug over at CameraLand, that has some connections with Zeiss might can get you taken care of through a Zeiss rep or something...

Smokeshot · Dec 28, 2024

FuhQ said:
Yeah, I'm 99.9% sure that's NOT normal... The small (thin) cap on the end is where the battery goes, I'm pretty sure that portion of the cap is not supposed to come off on the end-user side of things, notice the electrical leads sticking out...

I'd definitely see what Zeiss has to say. They're typically really good CS, so they should take care of you. If they give you the run-around, maybe one of our local vendors that is a Zeiss dealer, like @gr8fuldoug over at CameraLand, that has some connections with Zeiss might can get you taken care of through a Zeiss rep or something...

Thank you very much.

Kickin45 · Dec 29, 2024

I’ll tell you the same thing your wife tells you. “Stop pullin on it!”

Smokeshot · Dec 30, 2024

Thank you, @FuhQ & @gr8fuldoug for all your help. Shipped the scope to Zeiss to fix it.

FuhQ · Dec 30, 2024

Smokeshot said:
Thank you, @FuhQ & @gr8fuldoug for all your help. Shipped the scope to Zeiss to fix it.

Glad they could get you taken care of.

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Zeiss LRP S5 illumination knob

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